Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

The Change Specialist is responsible for leading and driving complex change initiatives that support the division’s strategic objectives. That change specialist ensures that process, system, and strategic changes are implemented smoothly and effectively across all stakeholders—providers, agencies, and internal teams—by planning and executing robust change management strategies. This role is pivotal in preventing fragmentation of initiatives and aligning change activities with the overall healthcare strategy, thereby enhancing operational efficiency and customer experience

1. Change Planning & Strategy

• Develop comprehensive change management plans to support healthcare initiatives, including timelines, milestones, and success metrics.

• Conduct impact assessments to identify affected processes, systems, and stakeholders.

• Align change plans with overall Integrated Healthcare Strategy and organizational priorities.

2. Stakeholder Engagement

• Build and maintain strong relationships with internal teams (Network Management, Care Management, Claims Operations, Health Technology and Transformation, etc.) and external teams (Tech, Marketing, Agency, etc.)

• Facilitate discussions and alignment sessions to secure stakeholder buy-in and address concerns.

• Act as a liaison between different internal and external teams to ensure smooth execution of change management plan.

3. Communication & Training

• Design and implement communication strategies to keep stakeholders informed about changes, timelines, and expected outcomes.

• Develop training materials and coordinate sessions to support adoption of new processes and systems.

• Ensure messaging is clear, consistent, and tailored to different audiences.

4. Risk Management & Readiness Assessment

• Identify potential risks to change adoption and develop mitigation strategies.

• Conduct readiness assessments and monitor adoption progress using defined KPIs.

• Escalate issues and propose corrective actions when necessary.

5. Governance, Reporting & Continuous Improvement

• Ensure compliance with organizational change governance standards and frameworks.

• Prepare regular reports for leadership on change progress, challenges, and outcomes.

• Capture lessons learned and recommend improvements for future initiatives.

6. Collaboration with relevant Project Team

• For Healthcare related projects, work closely with project managers and business analysts to integrate change activities into project plans.

• Provide input on resource planning and timelines to ensure realistic delivery.

Minimum Job Requirements:

• Min. 7 years’ experience in change management or related roles
• Strong knowledge of change management frameworks
• Excellent stakeholder management and interpersonal skills.
• Exceptional communication skills—both written and verbal.
• Analytical and problem-solving abilities to assess impacts and measure success.
• Experience in healthcare or insurance industry is an advantage.
• Familiarity with provider networks, agency collaboration, and claims processes is desirable.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.