Job Description

Company :

Hastings Deering (Australia) Ltd

RESPONSIBILITIES

Change Management

Manage the development and/or delivery of a significant element of an

organizational change management initiative for a substantial department/area.

Internal Communications

Manage certain aspects of the internal communications system with some

guidance from senior colleagues. This could mean being responsible for the

development or operation of the system.

Stakeholder Management

Develop and implement stakeholder engagement plans for projects to identify

relevant stakeholders, to develop positive stakeholder relationships, and to

ensure that each stakeholder has an appropriate share of voice.

External Communications

Execute a communications plan within established systems and procedures.

Continuous Improvement

Review existing operations in a major area of work and implement innovation

processes to generate new ideas and ensure the required continuous

improvement outcomes are delivered.

BEHAVIORALCOMPETENCIES

Adapt communication style

Develops and delivers multi-mode communications that convey a clear

understanding of the unique needs of different audiences. For example, tailors

communication content and style to the needs of others. Pays attention to others'

input and perspectives, asks questions, and summarizes to confirm

understanding.

Inspire performance

Holds self and others accountable to meet commitments. For example,

measures and tracks team's and own performance, and helps the team learn

from success, failure, and feedback. Adheres to, and enforces, goals, policies,

and procedures.

Champion customer centricity

Anticipates and balances the needs of multiple stakeholders. For example,

shows a strong commitment to identifying all relevant issues and making

decisions that maximize outcomes for all key stakeholders. Engages effectively

with multiple stakeholders and responds with well-balanced, win-win solutions.

Explore new ideas that improve on status quo

Creates new and better ways for the organization to be successful. For example,

approaches professional work in unique or innovative ways. Offers original

ideas. Appreciates others' creative ideas and solutions and provides helpful

input to enhance them.

Inspirational leadership

Creates a climate where people are motivated to do their best to help the

organization achieve its objectives. For example, understands people's

motivations, engages them in the work, and builds a sense of energy toward

common goals. Ensures that others can make decisions and take accountability.

Celebrates progress.

SKILLS

Project Change Management

Operates as a recognized expert to identify, manage and control project related

changes. Typically known as a subject matter authority.

Managing changes to requirements, Microsoft SharePoint, Project change log/

register, Project change management plan, Project change request, Project

requirements documentation, Project scope change management plan, prosci

Managing Change

Operates as a recognized expert to demonstrate a change mindset as well as

plan, execute and monitor activities during times of change whilst keeping

performance levels up. Typically known as a subject matter authority.

Emotional Intelligence, Resource Management

Stakeholder Expectation Management

Operates as a recognized expert to identify potential stakeholders, analyze their

expectations, and develop strategies for managing stakeholders and their

expectations. Typically known as a subject matter authority.

Communications management plan, Conflict management, Conflict resolution

techniques, Expectation management, Managing relationships, Project

Stakeholder Management, Relationship building, Stakeholders Relationships

Project Communications Management

Works at an advanced level to ensure timely and appropriate planning,

collection, creation, distribution, storage, retrieval, management, control,

archiving, and disposition of project information. Typically works independently

and provides guidance.

Communications management plan, Project performance report, Project status

update

Verbal Communication

Operates as a recognized expert to express ideas, request actions, formulate

plans, & policies by means of clear and effective verbal communications.

Typically known as a subject matter authority.

Interpersonal Communication

Manages Resistance

Works at an advanced level to identify, address, and navigate opposition or

reluctance effectively, fostering a collaborative environment and facilitating

positive outcomes in the face of resistance. Typically works independently and

provides guidance.

Customer Concern Resolution, Follows up after resolution, Handles objections

(or Addresses instead of handles?), Responds to customer concerns, Seeks

understanding before responding

Presentation Skills

Works at an advanced level to communicate and deliver information verbally in a

clear, concise and compelling manner to other people. Typically works

independently and provides guidance.

Business Presentation, Managing Presentation Material, Microsoft Office Suite,

Sales Presentation Development and Delivery

Planning and Organizing

Operates as a recognized expert to plan, organize, prioritize and oversee

activities to efficiently meet objectives. Typically known as a subject matter

authority.

Process Documentation, Strategic Resource Management, Task Prioritization,

Workflow Optimization