With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ .
Role Purpose:
The Change Lead will play a critical role in shaping and delivering business change across the AINTL business. Operating within the Process Excellence function, the role will ensure that change activities are structured, robust, and aligned to successful delivery and adoption of new processes, technology and tooling. This role partners with senior stakeholders, programme managers, initiative owners and operational teams to understand the level of change impact, drive adoption, embed behavioural and process change.
Key Responsibilities
Change Leadership & Strategy
⢠Develop and execute change management strategies and plans using PROSCI or equivalent methodologies.
⢠Lead change workstreams across complex, multi-year programmes to drive high levels of adoption and minimise resistance.
⢠Translate programme objectives into clear change impacts, readiness plans, and adoption strategies.
Stakeholder Engagement & Communication
⢠Identify key stakeholders and develop tailored engagement approaches.
⢠Facilitate change networks, working groups, and leadership forums to build sponsorship and advocacy.
⢠Create and deliver clear, compelling communications tailored to varied audiences across the organisation.
Change Impact & Readiness
⢠Conduct change impact assessments, benefits assessments, and readiness reviews for new processes and systems
⢠Partner with Process Excellence leads to ensure business processes are fully understood and embedded.
⢠Track and report on change readiness, adoption metrics.
Training & Capability Development
⢠Work closely with Process & Operational Excellence to understand the level of training and documentation required
· Engage with Learning & Development teams to design and deliver training materials, capability uplift plans, and user training programmes.
⢠Support leaders and managers in building their change leadership capability.
Risk, Issues & Reporting
⢠Identify change related risks and barriers, proposing and executing mitigation actions.
⢠Maintain change plans, stakeholder maps, and dashboards for reporting at programme and steering group level.
⢠Provide expert advice on change governance, ensuring alignment with programme methodologies and controls.
Skills & Experience
Essential
⢠PROSCI Change Practitioner certification or equivalent, with proven application.
⢠Significant experience leading change management within large-scale, multi year transformation programmes.
⢠Strong understanding of process improvement, lean methodology, operational change, and transformation best practice.
⢠Demonstrable experience facilitating workshops, driving engagement, and influencing senior stakeholders.
⢠Excellent communication, presentation, and stakeholder management skills.
⢠Experience designing and implementing change strategies, communications, training, and readiness assessments.
Desirable
⢠Experience working within a Process Excellence, Operational Excellence, or Continuous Improvement environment.
⢠Knowledge of Lean, Six Sigma, or other process improvement methodologies.
⢠Experience in regulated or complex organisational environments.
⢠Background in digital transformation or system implementation programmes.
Personal Attributes
⢠Highly collaborative, with a natural ability to build trust and influence at all levels.
⢠Resilient, adaptable, and comfortable working in ambiguous, fast moving environments.
⢠Strong problem solver with a structured and analytical approach.
⢠Passionate about driving positive change and delivering sustainable outcomes.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isnât the right fit but youâre interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Archâs Talent Acquisition team.
14101 Arch Europe Insurance Services Ltd
Arch is a leading global insurer with operations in more than a dozen countries. We write insurance, reinsurance and mortgage insurance on a worldwide basis, with corporate headquarters in Bermuda.
Our customers value us as an innovative partner and dependable risk manager with decades of fresh ideas and solid results. Since our formation in 2001, Arch has grown organically, by building capacity in diverse lines of insurance, and through targeted acquisitions of businesses that enhance our offerings and fit our culture.
We see our employees as our greatest asset and we’re deeply committed to doing what’s right for our people and the communities where we live and work. That’s why we offer what matters to our expanding, diversifying team — from a collaborative and creative environment, to professional growth opportunities and forums to advocate for one another and spark change.
As a corporation, we support initiatives to improve housing, education and equity around the world. At the same time, we encourage our employees to give to the causes that matter to them by providing Volunteer Time Off and Matching Gifts programs.
Whether you’re looking for an insurance solution, a place to grow your career or simply to better understand what we offer our shareholders, we’re glad you’re here.
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