Job Description

【Explanation of division】

"Transformation Division - Maximizing value of technology and change investment with best practice insights and process’ to drive speedy and reliable delivery.”

Transformation is responsible managing and delivering change and technology investment for NN Life Japan. We provide resource, project, and portfolio management services, process’ and governance to effectively deliver change for NN life Japan. We provide business and financial management and insights for Technology and change This role will lead the change portfolio management for NN Life Japan.

【Job Description】
1. Role Overview
The Change Process & Governance role is responsible for ensuring the quality, consistency, and effectiveness of Change Management across the organization. This position oversees Change Governance, Quality Assurance, Intake Management, Tracking & Reporting, Change Enablement, Tooling/Digitalization, and Compliance/Risk/ECF.
The role enables transparent, well governed, and efficient change delivery across all business and technology domains.

2. Key Responsibilities
A. Change Quality Assurance and Governance
• Maintain and continuously improve the organization’s Change Management governance framework.
• Ensure compliance with internal governance standards throughout the entire change lifecycle (Intake → Planning → Execution → Closure).
• Facilitate and support decision making forums such as SPB, Project and Boards by providing high quality, accurate information.
• Conduct quality reviews and assurance checks for change documentation, impact assessments, and readiness criteria.
• Identify and implement improvements to governance processes, controls, and reporting.
B. Change Intake, Tracking, and Reporting
• Manage the end to end intake process for Requests for Change (RfC) and project/demand requests.
• Assess, categorize, and prioritize incoming change requests in alignment with strategic and operational objectives.
• Maintain integrated change and portfolio tracking, covering progress, risks, issues, dependencies, resources, and budget.
• Produce regular reports for senior stakeholders (SPB, Board) addressing KPIs, KRIs, portfolio insights, and governance compliance.
• Ensure accurate data quality and timely updates across all related systems.
C. Change Enablement, Tools, and Digitalization
• Drive digitalization and automation of change processes using platforms such as Azure DevOps, ServiceNow, SharePoint, Power Platform, and other internal tools.
• Standardize and optimize process workflows, templates, and guidance for change and project teams.
• Support continuous improvement through tool enhancements, dashboards, and analytics.
• Lead training, communication, and onboarding related to Change Governance and tools.
• Enhance evidence collection, monitoring, and documentation to support audit and control requirements.
D. Compliance, Risk, and ECF
•Ensure alignment with internal and external regulatory requirements, including FSA and internal governance policies.
•Manage and maintain ECF (Enterprise Control Framework) controls related to change, including evidence collection and remediation activities.
•Coordinate with Risk and Compliance divisions, and Internal Audit on risk assessments, control testing, and audit readiness.
•Monitor compliance performance and proactively identify areas of risk related to change initiatives.
•Prepare governance and compliance materials for audit committees and senior management reporting.

3. Stakeholder Management
•Collaborate with Portfolio Management, PMO, Agile teams, and Technology functions.
•Work closely with Tribe Leads, Product Owners, Project Managers, and Product Management COE .
•Maintain effective relationships with external vendors and partners when relevant.

【Education and Training after Joining the Company】
ECF and Risk Trainings
Product Operating Model Trainings
Data Academy

​ 【Selling Points of This Position】
This Change Process & Governance role is highly impactful because it sits at the center of how the organization delivers change. You help ensure that all initiatives are well‑governed, efficient, compliant, and transparent. The role allows you to work across business and technology teams, influence senior decision‑making, and improve end‑to‑end processes.
You also get to drive digitalization using tools like Azure DevOps, ServiceNow, and Power Platform, shaping how the organization works. Additionally, the position builds strong expertise in governance, risk, and audit—skills that are valuable in any global organization.

【Perspective of Future Career in this Position】
This role offers strong long‑term growth within the Transformation organization. By building expertise in change governance, portfolio visibility, compliance, and digital process improvement, you can progress into roles such as PMO Lead, Portfolio Governance Manager, Transformation Manager, or senior roles in Risk/Compliance and Project Governance.
Because the Transformation career framework supports multiple career paths, you can also expand into Agile portfolio leadership, product governance, or broader strategic transformation roles as your experience grows.

【Background】

Life Insurance: Not Necessary
Financial Industry: Not Necessary

【Must】
• Practical experience in Change Management, Project/Portfolio Management, or Governance.
• Strong understanding of process design, governance frameworks, and quality assurance
• Ability to structure complex information, manage issues, and influence stakeholders.
• Professional communication skills in both English and Japanese.

【Nice to Have】
• Knowledge of Risk management, internal controls, J SOX, or financial/insurance regulatory requirements.
• Understanding of Change/Portfolio governance policies in a regulated environment.
• Agile delivery experience (Scrum, Kanban, SAFe) or hybrid project methodologies.
• Experience with automation/digitalization initiatives (Power Platform, APIs, workflow tools).
• Experience using digital tools such as ServiceNow, Azure DevOps, Power BI, or equivalent.

【Treatment】
Band Level : G15
Open Position Number : 1

Reporting To: Line Manager
Employment Status: Permanent
Expectation Start date : ASAP

【Work Location】

Tokyo Head Office

​