Job Description

Client Change Partner

Permanent | £74,000 per annum | Hybrid | 30 Day Annual Leave

Be the strategic partner clients rely on. Shape revenue. Drive delivery excellence. Lead people to success.

Are you a relationship‑driven, commercially astute leader who thrives in complex environments? Do you excel at influencing stakeholders, guiding clients through change, and ensuring delivery lands exactly where it should? If yes — you’ll feel right at home with us.

We’re looking for a Client Change Partner to act as the primary point of contact for our clients — understanding their strategic priorities, shaping delivery roadmaps, and ensuring Target is aligned, resourced, and positioned to deliver exceptional outcomes.

What You’ll Be Doing

You’ll sit at the intersection of client strategy, delivery excellence, and commercial performance — ensuring our partnerships thrive and our programmes deliver real value.

Delight Clients

• Act as the trusted partner and go‑to contact for clients, building strong, influential relationships
• Understand client strategy, priorities, and commercial drivers
• Translate client needs into clear, structured delivery roadmaps
• Ensure projects are scoped, planned, and delivered to agreed milestones and outcomes
• Represent Target with confidence, clarity, and credibility

Drive Financial Performance

• Apply strong commercial and financial awareness to all decisions
• Manage budgets, forecasting, and financial controls with discipline
• Support pricing, bids, renewals, and commercial negotiations
• Identify opportunities to grow revenue and strengthen long‑term partnerships

Lead People

• Lead, develop, and support Project Managers, ensuring they’re equipped and motivated
• Influence internal teams to align around client priorities and delivery expectations
• Inspire the wider change and technology community, fostering collaboration and high performance

Enhance Processes

• Deliver programmes in line with Target’s frameworks, ensuring control, compliance, and quality
• Report progress clearly, escalate risks early, and embed lessons learned
• Champion continuous improvement, lean delivery, and operational excellence

What It’s Like to Work With Us

Change Delivery is where the action happens — no two days are the same.

You’ll work with experienced, collaborative colleagues across the business, right up to Exec level. You’ll shape the change that pushes our organisation forward while building deep, strategic relationships with our clients.

And because people matter here:

• You’ll get regular feedback and recognition
• We celebrate success through our My Recognition portal
• We’re committed to wellbeing, embracing tech, and offering real opportunities to grow your career

Requirements

What You Bring

Experience & Qualifications

You have:

• Proven experience delivering change in a client-facing role
• Strong financial services experience
• A PM qualification (APM, Prince2, or equivalent)
• Experience leading PMs and managing portfolios
• Experience with Waterfall, Agile and Hybrid approaches

Bonus Skills (Nice to Have)

• Experience delivering in outsourced or BPO environments
• Offshore team collaboration
• Exposure to ISO/CMMI
• Agile qualifications and/or MSP certification

Benefits

• 30 days holiday entitlement plus bank holidays (From Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Discretionary Annual Pay Review
• Discretionary Annual Bonus Scheme
• Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
• Everest Funeral Concierge
• Free Bereavement and Probate Advice and Support
• Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
• Paid eye tests and employer contribution towards spectacles specifically for VDU use.
• Enhanced parental leave

You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!

• Technology Buying Scheme
• Discounted Gym Memberships
• Taste Card / Coffee Club Membership
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)

Ready to Lead the Change?

If you want to deliver impactful delivery for clients, develop great people and make a visible difference — we’d love to hear from you.