Job Description

ROLE PURPOSE

Support the
development and running of various Change Management Programmes relating to the
JDT Transformation and the broader Bank’s digital journey to deliver intended strategic
and operational outcomes that are aligned with the Bank’s corporate strategies
and priorities.

JOB ACCOUNTABILITIES / KEY RESULT
AREA

· Collaborate with the
relevant internal stakeholders to identify, develop and execute change
management and communication strategies and activities for the transformation
programme such as communication and training plans to ensure change management
is addressed upfront in the programmes and to maximise staff engagement.

· Assess people and culture
to determine how the changes in business strategies, organisational design,
organisational structures, processes, and technology will impact staff within
the department and the Bank as well as to implement change management plans
that maximise the adoption of outcomes related to transformation initiatives.

· Support the designing and
development of fit for purpose approaches/interventions to drive the change
agenda which includes providing early notification and awareness to gain
acceptance and adoption of the new way of working throughout the department and
the Bank.

· Coordinate and support
organisational change management and communications activities by planning,
organising, and recommending activities that will further enhance all aspects
of change management, including the development, implementation and monitoring
of change management goals and activities.

· Support process governance
for change communications and institutionalise the use of change management
framework, tools and techniques to facilitate discussion and drive change
communication activities across programmes.

· Support the development of
metrics to measure the effectiveness of change management and communications
within the department and ensure communication programme is in compliance with
corporate communications standards and guidelines.

QUALIFICATION& COMPETENCIES

· Academic Qualifications:
Degree or professional qualification in Change Management, Communications or
Organizational Development

· Experience: At least 3
years’ experience in change management, with transformation and cultural reform
related experience highly desirable

· Knowledge: Conflict
management, facilitation, advanced communication skills, coaching, process
design, publishing software

TECHNICAL COMPETENCIES

• Emerging Technology

• IT Systems and Technology

• Technical Architecture

• System Development

• IT System Support and
Maintenance

• IT Project Management

• Procedure, Systems and Methods

LEADERSHIP COMPETENCIES

• Acts for the Greater Good

• Integrated Thinking

• Environmental Awareness

• Holistic Collaboration

• Engage and Influence Stakeholders

• Organisational Understanding

• Leveraging on Strategic Relationships

• Empowerment with Accountability

• Build Team Capability

• Drive Performance Excellence

• Executive Maturity

• Self Confidence

CRITICAL SUCCESS FACTORS:

• Strong background in organisational development,
process

• implementation and change management.

• Strong ability in leading effective change
management programs.

• Excellent organisational skills, project management
and a strong understanding of how to manage change within an organisation.

• Good communication and influencing skills across
multiple

• levels, functions, and cultures

• Ability to influence others and move toward a
common vision or goal

CHALLENGES

• Understanding the IT business and varying
stakeholders’ expectations of Transformation and Change

• Deciding on the right change management approach
and setting the right pace of change

• Essential to clearly communicate the transformation
agenda and manage resistance to change by employees as changes will involve JDT
staff as well as business users