Job Description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Change Manager at Civica

This role provides the opportunity to play a key part in the APAC rollout of Civica’s global Certinia PSA programme, supporting a significant transformation in how professional services delivery is managed across the business. The programme will change how teams work across project delivery, resource management, time capture, billing, reporting and adoption of new ways of working.

As Change Manager, you will translate the UK/global change strategy into practical APAC delivery activity. This is a hands-on operational role focused on localising the change approach, engaging regional stakeholders, coordinating communications, supporting readiness activity and helping teams adopt the new system and processes successfully.

The role sits close to the business and requires strong stakeholder engagement across APAC teams, including Customer Office, services delivery, sales, finance and support functions. You will help ensure the right people are involved at the right time, local risks are surfaced early, and APAC teams are prepared for a successful rollout.

This is an opportunity to contribute to a high-impact programme that will shape how Civica manages delivery from opportunity through to customer outcomes. It offers broad exposure across a global transformation while remaining focused on practical, visible delivery across the APAC region.

Requirements

What you will need to be successful in this role

• Proven experience delivering hands-on change management activity within technology, systems implementation or enterprise transformation environments.
• Experience translating a centrally defined or global change strategy into practical local delivery plans.
• Strong understanding of organisational change practices, including stakeholder engagement, communications, impact assessment, readiness and adoption.
• Ability to localise change activity for APAC teams while staying aligned to global programme direction.
• Experience supporting business readiness, go-live preparation and post-go-live adoption activity.
• Strong stakeholder management skills, with the ability to engage senior leaders, managers, SMEs and end users.
• Ability to influence busy stakeholders and keep teams engaged through a complex change journey.
• Strong written and verbal communication skills, with the ability to create clear, audience-appropriate materials.
• Experience identifying change risks, resistance points and local impacts, with practical mitigation plans.
• Strong planning and coordination capability across workshops, communications, training readiness and stakeholder activity.
• Ability to work effectively in a fast-paced programme environment with ambiguity and changing priorities.
• Experience working across multiple geographies or within a global transformation programme.
• Experience supporting change on Certinia PSA, Salesforce or comparable enterprise SaaS implementations is highly regarded.
• Understanding of professional services operations, including project delivery, resource management, time capture and billing processes is beneficial.
• Relevant change management certification such as Prosci, APMG Change Management or equivalent is desirable.

Benefits

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.