Job Description

Change Manager – Account Based Ticketing (ABT)

Mechelen, Belgium (On-site)

Application Deadline: 8 July 2026

We are seeking an experienced Change Manager to lead organizational change initiatives for a major Account-Based Ticketing (ABT) transformation program within a leading public transport organization based in Mechelen, Belgium

This role is ideal for a senior change professional with a strong background in stakeholder engagement, organizational transformation, and Agile project environments. You will be responsible for developing and executing change strategies that ensure successful adoption of new processes, systems, and ways of working across the organization.

Contract Details

• Location: Mechelen, Belgium
• Work Model: On-site
• Start Date: 15 July 2026
• End Date: 31 December 2026
• Workload: 50% (approximately 480 hours)
• Employment Type: Contract / Freelance

Key Responsibilities

Change Strategy & Planning

• Conduct organizational impact and readiness assessments.
• Develop comprehensive change management strategies and roadmaps.
• Identify affected business units and stakeholder groups.
• Define change objectives and success measures.
• Build executive sponsorship and organizational commitment.

Change Delivery

• Develop, implement, and manage detailed change plans.
• Coordinate communication, engagement, training, coaching, and co-creation initiatives.
• Monitor adoption and adjust change interventions where required.
• Support project teams throughout implementation.

Business Adoption & Sustainability

• Ensure successful integration of new processes into daily operations.
• Measure change effectiveness and long-term adoption.
• Facilitate continuous improvement and knowledge transfer.
• Promote lasting behavioral and organizational change.

Stakeholder Management

• Act as the primary point of contact for business leaders, project teams, executives, and key stakeholders.
• Lead steering committees and governance activities.
• Present progress reports and recommendations to senior management.
• Build strong relationships across business and technology teams.

Required Skills & Experience

• Minimum 5 years' experience in change management.
• Minimum 5 years' experience managing senior stakeholders.
• Experience with incident and change management processes.
• Minimum 3 years' experience working in Agile project environments.
• Bachelor's or master's degree.
• ADKAR Certification (required).
• Excellent communication, facilitation, and presentation skills.
• Dutch language proficiency at the CEFR C2 level is mandatory.

Preferred Qualifications

• Experience within the public transport sector.
• Experience in Asset Management.
• Experience applying the Prosci ADKAR methodology.
• Scrum Master Certification.
• Experience leading enterprise-wide transformation programs.

What You'll Bring

• Strong organizational change leadership.
• Expertise in stakeholder engagement and change adoption.
• Ability to influence across all organizational levels.
• Strategic thinking combined with hands-on delivery.
• Excellent analytical and problem-solving skills.
• Proven ability to manage multiple stakeholders and complex transformation initiatives.

Why Join?

This is an opportunity to play a key role in a high-profile digital transformation program that will shape the future of public transport services. You'll lead meaningful organizational change, collaborate with cross-functional teams, and help ensure successful adoption of innovative ticketing solutions that deliver lasting business value.

Application Deadline: 8 July 2026