About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Translate integration impacts into actionable change strategies and plans, driving readiness, adoption and risk mitigation across Group Operations to support successful migration outcomes.

This role is accountable for:

• Facilitating the case for change and leadership alignment approach.
• Facilitating the change impact assessment to identify the impact of an initiative/project, both within and outside of ANZ. Analysing and communicating impacts across the value change with the right people at the right time.
• Analysing persona/customer/employee journeys to understand downstream impacts, cross divisional impacts, and integration points, addressing any impacts uncovered.
• Developing a change strategy/plan outlining appropriate change activities that are fit for purpose and create the right level of business readiness for change.
• Identifying and maintaining stakeholder information and facilitating the engagement plan.
• Supporting communication efforts, including design, review and delivery of communications and leadership / employee engagement. Align communications to strategic narrative.
• Conducting change readiness assessments, identifying, and mitigating possible areas of concern.
• Translating data into insights, using it to deliver better customer/user centric solutions.
• Developing a transition plan to embed the change including handover to BAU.
• Identifying and escalating change risks, with proposed treatment plans, to the COE Change Lead/Delivery Governance Lead/Initiative Lead/Workstream Leads.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full-Time (40 Hours/ Week)

What will your day look like?

Must have knowledge, skill and experience the role requires are:

Change Management Delivery Skills:

Change Management

• Case for Change (Vision, Objectives)

• Change Impact Analysis

• Change Planning

• ANZ Change Methodology

• Communication Strategy

Relationship Management

• Strong Stakeholder Management & Relationship Building

• Facilitation

• Communication

Delivery Management

• Customer/User Research

• Planning

• Problem Solving

Leadership skills:

• Contribute to a positive team environment by finding constructive ways to respond to work challenges.

• Promote and demonstrate an inclusive and global mindset when interacting with others.

• Self-awareness and actively ask for and provide feedback.

• Take accountability of professional development.

Knowledge

• A thorough understanding of change methodologies and principles.

• Stay up to date on the change management industry trends and best practice.

Experience:

• Previous in-depth experience (3 plus years) as a Change Analyst/Change Manager or similar position, across project and change methodologies e.g., Agile and Traditional

• Has successfully delivered program change activities with quality outcomes.

• Experience identifying change impacts and change risks, while developing and executing targeted change interventions

• Demonstrated experience working collaboratively with stakeholders.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Good to have knowledge, skills and experiences

Relationship Management

• Consultancy
• Influencing

Delivery Management

• Change Risk Management
• Project Management
• Commercial Acumen

Knowledge

• Has a deep understanding of the ANZ Strategy and ANZ context, the change landscape and commercial environment, bringing breadth and depth of change expertise to the work.

Experience:

Has successfully led change initiatives with quality outcomes.

Qualifications

Tertiary and / or Change Management qualification e.g., Lean Agile Change (desirable)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 122156 .

Job Posting End Date

03/09/2026, 11.59pm, (Melbourne Australia)