Great things start here
Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.
About the Opportunity
As a Change Manager, you’ll support the delivery of our new core insurance platform, a large-scale transformation that will shape and simplify how we serve our members and customers across our insurance business. In this role, you’ll lead change across initiatives spanning people, process, and technology.
Working as part of our Change Practice, you’ll partner with project, technology and business teams across RACV to design and deliver end-to-end change management strategies to achieve successful adoption of the new platform and ways of working. This includes stakeholder engagement, communications, learning, and readiness activities that drive meaningful adoption and long-term value.
This is a hands-on role for someone who enjoys being part of a large transformation program, delivering end to end change readiness outcomes that meet business needs. You will lead the assessment of change impacts and use these insights to design and deliver change, communication, engagement and learning programs that build capability and readiness across a large audience and multiple releases.
From planning through to hypercare and embedding new ways of working, you’ll help ensure our people are prepared, supported and set up for success throughout delivery and beyond.
What you’ll need to be successful
5+ years’ demonstratable experience in leading end-to-end change management within large, complex organisations
Experience delivering change across complex, multi-stream programs including core platform transitions and integrations, digital uplift, data migration and operating model change across corporate and frontline environments (call centre, back office, finance, operations etc).
Experience driving change at a large scale across technology, people, process and operations.
A hands-on approach and experience delivering engagement, communications, and learning solutions that build capability, support adoption, and enable business readiness.
Strong analytical capability with experience in assessing change impacts, measuring readiness, and tracking success through change metrics.
The ability to build trusted relationships and influence stakeholders at all levels.
Strong knowledge of change management frameworks, tools, and methodologies (e.g., Prosci)
A collaborative and proactive mindset, with the ability to work autonomously.
Experience working with 3rd parties or vendors
Previous experience as a Change Manager working in highly regulated environments (Insurance or Financial Services etc)
Desired skills
Exposure to Salesforce, Guidewire, Jira or Confluence
Experience in emerging tech or AI (Co-Pilot)
There’s so much on offer when you join RACV
A flexible, informal work environment that supports balance between work and home
Generous discounts on home and car insurance policies and RACV roadside care
RACV Club membership and great discounts across RACV resorts
Monthly-updated discounts from a wide range of corporate partners
Our difference
At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.
Application process
Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
