Job Description

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 30 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

The Change Manager is accountable for leading enterprise change initiatives and major cross‑functional projects with a strong focus on data validation, financial justification, and KPI monitoring This role ensures that changes are well‑governed, financially sound, operationally ready, and successfully adopted. The Change Manager also serves as a leadership delegate, stepping in during leadership absences to maintain continuity, decision‑making, and execution.

This role sits at the intersection of change management, project governance, financial oversight, and operational excellence, ensuring initiatives deliver measurable value and are ready to scale.

Key Responsibilities

Change Management & Governance

• Own and drive end‑to‑end change management for complex, enterprise‑level initiatives, ensuring structured planning, risk mitigation, and stakeholder alignment.
• Validate change readiness, implementation plans, risk controls, and rollback strategies to ensure controlled execution.
• Facilitate governance forums (e.g., change reviews, decision boards) and ensure adherence to change standards and controls.

Project & Financial Oversight

• Lead data validation and financial justification for major initiatives, ensuring business cases are accurate, defensible, and aligned to strategic objectives.
• Monitor project budgets, forecasts, and spend against approved plans; identify variances, risks, and corrective actions early.
• Partner with Finance, PMO, and business leaders to ensure transparent reporting, cost discipline, and value realization.

Operational Readiness & Process Improvement

• Ensure operational readiness for all changes, including people, process, technology, controls, and support models.
• Identify, design, and implement process improvements that increase efficiency, reduce risk, and improve scalability.
• Drive continuous improvement by reviewing outcomes, lessons learned, and post‑implementation performance.

Leadership Coverage & Stakeholder Management

• Act as a delegate for leadership during absences, providing continuity in decision‑making, escalation handling, and stakeholder communication.
• Serve as a trusted advisor to senior leaders, translating strategy into executable, well‑governed change initiatives.
• Align cross‑functional teams (Operations, Technology, Finance, Product, Risk) to deliver outcomes with minimal disruption.

Life at Paysafe:

One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.