O'Brien Glass Industries

Change Manager

O'Brien Glass Industries  •  Commonwealth of Australia (Onsite)  •  12 days ago
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Job Description

Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.

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O’Brien is embarking on a major enterprise transformation — modernising systems, processes, and ways of working across the business.

We’re looking for an experienced Change Manager to play a pivotal role in ensuring this transformation is not just delivered — but adopted, embedded, and sustained.

Reporting to the Head of Talent Acquisition & Program Change, you’ll work at the heart of the program, partnering with senior leaders and delivery teams to turn complex change into practical, people-first outcomes that drive real business impact.

What You’ll Be Doing

Enterprise Change Strategy & Delivery

  • Lead and execute end-to-end change strategies aligned to the PhO’enix program roadmap
  • Assess impacts across frontline, operational, and corporate teams
  • Embed structured frameworks (e.g. Prosci / ADKAR) to drive adoption and sustainability
  • Ensure change is fully integrated into program governance and delivery rhythms

Stakeholder Engagement & Influence

  • Partner with Executive, Senior and Frontline Leaders to drive ownership of change
  • Build strong relationships across Operations, Technology, and People & Culture
  • Manage resistance and drive engagement through targeted interventions and coaching
  • Influence without authority in a complex, multi-stakeholder environment

Communication & Enablement

  • Deliver clear, compelling change and communication plans across the organisation
  • Equip leaders with the tools, messaging, and confidence to lead their teams through change
  • Partner with training teams to ensure effective learning and readiness delivery

Adoption & Business Readiness

  • Track and report on change adoption, readiness, and engagement metrics
  • Conduct readiness assessments and implement feedback loops to improve outcomes
  • Identify risks early and take proactive action to keep adoption on track

People, Capability & Culture

  • Align change initiatives with capability uplift, role design, and workforce planning
  • Coach leaders to strengthen change leadership capability
  • Contribute to building enterprise-wide change maturity at O’Brien

What You’ll Bring

Essential

  • Proven experience as a Change Manager on large-scale transformation programs
  • Strong expertise in structured change methodologies (Prosci, ADKAR, APMG, etc.)
  • Experience delivering change across technology, systems, and process transformations (ERP/CRM)
  • Ability to influence stakeholders at all levels, including executive leadership
  • Exceptional communication, facilitation, and stakeholder engagement skills
  • Confidence operating in fast-paced, complex, and evolving environments

Desirable

  • Experience in field-based, operational, or customer-centric organisations
  • Exposure to enterprise system implementations or core platform modernisation
  • Background in building change capability or centres of excellence
  • Coaching or leadership development accreditation

Why Join O’Brien?

At O’Brien, our DNA sets us apart

  • Driven – We pursue extraordinary outcomes
  • Caring – We put people first
  • Collaborative – We succeed together
  • Genuine – We lead with integrity

Why This Role Matters

This role is central to ensuring the success of one of O’Brien’s most significant transformation programs. You’ll directly influence how our people adapt, adopt, and thrive, shaping the future of our business.

Apply now and lead change that truly makes an impact.

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If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!

At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part ofBelron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents

Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use

Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.

O'Brien Glass Industries

About O'Brien Glass Industries

O'Brien® is Australia’s leading vehicle glass repair and replacement company, serving more than 300,000 motorists each year, 24 hours a day, 7 days a week, 365 days a year.

Whether you choose to have us help fix your problem in one of our nationwide branches or 84 Authorised Dealers located across Australia, or whether you’d prefer the convenience of getting one of our 266 mobile technicians to come to you at home, at work or wherever you are, you can relax in the knowledge that all our workmanship is guaranteed for the life of the vehicle.

What’s more, as Australia’s leading vehicle glass repair and replacement company, we have strong relationships with most of Australia’s major insurance companies enabling us to help you manage your insurance paperwork for you if you are claiming for the work on your vehicle insurance.

We are also a market leader for building glass replacement, and have the capability of taking all types of glass replacement jobs into our hands. With a strong focus on service, O'Brien® offers a convenient, responsive and highly professional glass replacement service 24 hours/7days/365 days a year.

If you want to find out about O'Brien®, you'll be pleased to hear that all of our products comply with current Australian Standards - and our services are all guaranteed so you can rest assured that you'll receive only the best workmanship.

Part of the Belron® group, O'Brien® is recognised far and wide across Australia for our ability to deal with glass breakages quickly and efficiently, whether it's home glass, office glass and/or shop glass. After being around for over 80 years, fantastic service is just one of the things our customers have come to expect when they think about us.

Industry
Retail & Ecommerce
Company Size
501-1,000 employees
Headquarters
Sydney, AU
Year Founded
1924
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