Job Description

About Us

At ANZ, our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business, or saving for things big or small.

About the Role

This role is part of Australia B&PB Change Chapter and reports to the Digital Change Lead. As the Change Manager for the Single Customer Front End (SCFE) Initiative, you will be part of the multi-disciplinary SCFE project team within Australia Business & Private Bank, Lend and Grow.

Role Type: Permanent
Role Location: Melbourne Location (flexible) and hybrid
Work Hours: Full Time (40 Hours/Week)

What will your day look like?

• Build strong, trusted relationships with key stakeholders by facilitating working groups and supporting end user business acceptance testing to ensure effective stakeholder engagement throughout the change delivery lifecycle
• Lead components of change management planning and delivery. With guidance of the Change Lead have accountability for key deliverables: change impact assessments, change, training and communication plans, execution of communications and engagement plan, development of end user collateral, completing change readiness checks, conducting pilot and national rollout hypercare, reporting to governance group and ensuring change is successfully embedded.
• Collaborate with the SCFE project team to ensure that all change impacts, risks and dependencies are considered and built into the change delivery plan
• Contribute to the continuous improvement and refinement of overall change management and delivery techniques

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Excellent stakeholder management skills, with effective communication, influencing and relationship building ability
• Demonstrable functional experience in the Change Management discipline
• Experience in leading or supporting change and transformation initiatives
• Exceptional written and verbal communication skills, and ability to deliver clear, simple & effective styles of facilitation and presentations
• Experienced in the use of change management methodologies such as PROSCI and similar frameworks
• Strong understanding of the commercial wholesale lending environment within ANZ will be highly regarded
• Strong planning, co-ordination, problem solving and critical thinking skills. Ability to prioritise and work under pressure
• Flexible and adaptable (able to work in ambiguous, fast paced, and cross-functional environments)
• A strong execution mindset and ability to deliver quality outputs within required timeframes, and be able to make decisions autonomously and communicate direction, rationale, and outcomes clearly
• Ideally you may also have experience in Agile methods of working including use of Jira and Confluence

We are looking for someone who is passionate about driving better outcomes for customers and bankers and building enterprise solutions. Could your skills and passion help us drive this critical program of work?

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 112118 .

Job Posting End Date

15/04/2026 , 11.59pm, (Melbourne Australia)