Job Description

The Change Manager enables successful delivery of change initiatives by helping people prepare for, adopt, and embed new ways of working across processes, systems, and technology. Partnering with project teams and leaders, the role assesses impacts, drives change and communication plans, and supports training to improve readiness, adoption, and minimise disruption

Key Responsibilities

• Develop and deliver change plans for projects and business initiatives using a structured change management approach.
• Complete change impact assessments and identify the people, process, system and behavioural impacts of change.
• Assess business readiness and recommend actions to support successful implementation.
• Develop and maintain change artefacts such as stakeholder assessments, impact assessments, readiness plans, communication plans and implementation support materials.
• Identify change risks and issues, and support mitigation actions to reduce disruption and improve adoption.
• Build effective working relationships with project teams, business leaders, people leaders and key stakeholders.
• Support leaders and business representatives to communicate change clearly and consistently to impacted teams.
• Identify stakeholder concerns and resistance points and work with the business to address them constructively.
• Develop or coordinate communication and engagement activities that support awareness, understanding and readiness for change.
• Work with training, knowledge management and subject matter experts to support learning needs and implementation materials.
• Perform work in a manner that complies with relevant regulatory standards including Work Health & Safety (WHS) legislation.

Essential Skills

• Experience applying change management principles, methodologies and tools across project or business change initiatives.
• Experience supporting change activities such as stakeholder engagement, impact assessment, readiness assessment, communications and training support.
• Demonstrated ability to develop clear, practical and actionable change plans and artefacts.
• Strong stakeholder management and relationship-building skills across a range of audiences.
• Well-developed written and verbal communication skills, with the ability to tailor messages to different audiences.
• Strong planning, organisation and time management skills, with the ability to manage competing priorities.
• Ability to identify and manage change risks and issues and escalate where appropriate.
• Ability to work collaboratively with project teams, business stakeholders and support functions.
• Sound judgement, adaptability and the ability to work effectively in changing environments.
• Experience working within project delivery environments and partnering with project managers and business representatives.

Desirable

• Experience working for a health insurer or similar
• Familiarity with project lifecycle and agile working
• Change management certification, such as PROSCI, or equivalent.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.