Job Description

Posting number: 8543GE-0726-157(O)

Department: Orange County Employees Retirement System

Job classification: STAFF SPECIALIST

Posting type: Open

Categories: Project Management

Summary

Change Management Specialist (Staff Specialist)

Open to the Public

NOTE: All County of Orange classifications will receive a 3% increase to the salary range, effective Friday, September 4, 2026.

Applications will be accepted on a continuous basis until the needs of OCERS have been met. Interested applicants are encouraged to apply immediately.

Please note that this position will be filled as limited-term.

Limited-term positions are funded for a specific duration—this assignment is estimated to last approximately three (3) years. While limited in funding, incumbents appointed to limited-term roles receive the same benefits as regular employees and are considered County employees for purposes of internal transfers and promotional opportunities. All limited-term positions are subject to the same probationary period as regular-status positions within the same classification.

WHO WE ARE

Established in 1945, the Orange County Employees Retirement System (OCERS) provides retirement, death, disability, and cost-of-living benefits to retirees of the County of Orange and certain County districts. Serving approximately 55,000 members, OCERS is governed by a ten-member Board of Retirement that is responsible for managing a $30 billion-dollar pension fund.

Mission

OCERS' mission is to provide secure retirement and disability benefits with the highest standards of excellence.

Vision

OCERS' vision is to be a trusted partner providing premier pension administration, distinguished by consistent, quality member experiences and prudent financial stewardship.

Values

• Open and Transparent
• Commitment to Superior Service
• Engaged and Dedicated Workforce
• Reliable and Accurate
• Secure and Sustainable

THE OPPORTUNITY

The Orange County Employees Retirement System (OCERS) is seeking a collaborative and analytical Change Management Specialist (Staff Specialist) to support organizational change initiatives, particularly those involving technology, business processes, and operational improvements.

Under the general supervision of the Director of the Enterprise Project Management Office (EPMO), this position performs professional-level analytical and coordination work for assigned projects. The incumbent gathers and analyzes information, assists with identifying organizational impacts, prepares change-related materials and recommendations, coordinates and contributes to project activities, and supports employee communication, training, and readiness efforts.

The successful candidate will be organized, analytical, and an effective communicator who enjoys working with employees, project teams, and stakeholders to support the implementation of new systems, processes, and procedures.

MINIMUM QUALIFICATIONS

Experience/Education

• Three years of professional-level experience performing organizational development, change management, project management, business process improvement, organizational communications, training, human resources, or closely related work that demonstrates the knowledge and abilities required for this position
• A bachelor's degree from an accredited college or university in Business Administration, Organizational Development, Human Resources, Public Administration, Communications, Psychology, Information Systems, or a closely related field may substitute for one year of the required experience

Please click here for details on the Staff Specialist classification.

HIGHLY DESIRABLE

Experience in one or more of the following is highly desirable:

• Supporting change management activities for technology implementations, system upgrades, process improvements, or automation
• Familiarity with recognized change management practices or methodologies, such as Prosci ADKAR, Kotter's 8-Step Change Model, McKinsey 7-S Framework, or similar approaches
• Gathering and analyzing information regarding organizational and employee impacts
• Preparing change impact assessments, readiness checklists, stakeholder lists, communications, FAQs, presentations, or other project materials
• Coordinating meetings, working sessions, training, demonstrations, or other project activities
• Preparing user guides, job aids, quick-reference materials, or desk procedures
• Tracking project activities, training completion, communications, issues, readiness, and adoption information
• Working with project managers, Business Leads, Process Owners, Information Technology staff, vendors, and subject matter experts
• Experience supporting enterprise systems such as ERP, pension administration systems, HRIS, CRM, or other business applications
• Professional Change Management certification, such as Prosci or equivalent, is desirable but not required

ESSENTIAL DUTIES

The duties listed below are examples of the types of work performed by the position. The incumbent may perform other related duties as assigned.

Change Management and Impact Analysis

• Provides change management support for assigned projects, particularly technology implementations, system upgrades, process changes, and automation
• Gathers and analyzes information from project managers, Business Leads, Process Owners, technical staff, and other stakeholders
• Assists in identifying impacts to employees, work processes, and business units
• Prepares impact summaries, readiness checklists, stakeholder lists, and other project materials
• Uses established change management practices, templates, and guidelines to develop recommendations and support approved change activities

Communications and Stakeholder Coordination

• Drafts staff announcements, FAQs, user notices, email communications, intranet content, talking points, presentations, and other change-related materials
• Coordinates and contributes to communications with project schedules, testing, and implementation activities
• Coordinates and contributes to meetings, working sessions, and briefings; prepares agendas and materials and documents action items
• Serves as a point of contact for routine change-related questions and refers complex issues to the appropriate project lead or manager

Training and Employee Support

• Collaborates with Learning and Organizational Development staff, subject matter experts, vendors, and project teams to support the planning, delivery, and evaluation of training activities
• Assists with scheduling and conducting walkthroughs, demonstrations, open labs, and other employee support activities
• Compiles and updates user guides, job aids, quick-reference materials, and desk procedures
• Tracks training completion and gathers feedback regarding training and support needs

Tracking, Documentation, and Reporting

• Maintains change logs, stakeholder lists, project files, communications, training records, and other documentation
• Compiles available readiness, training, utilization, adoption, and other project information
• Prepares status updates, summaries, and recommendations for the project manager and department management
• Documents lessons learned and assists with maintaining templates and standard resources for future projects

THE IDEAL CANDIDATE WILL POSSESS

Knowledge of:

• Organizational change management principles and practices
• Project management concepts and project lifecycles
• Organizational development and business process improvement
• Stakeholder communication and engagement
• Training coordination and adult learning principles
• Methods of gathering, analyzing, documenting, and reporting information

Ability to:

• Gather, analyze, and summarize information from multiple sources
• Identify organizational and employee impacts and develop practical recommendations
• Prepare clear and accurate written materials, reports, and presentations
• Coordinates and contributes to meetings, communications, training, and other project activities
• Build effective working relationships across departments and with individuals at all levels
• Work independently within established guidelines and recognize when issues should be elevated to management
• Manage multiple priorities while maintaining accuracy, professionalism, and attention to detail

PHYSICAL, MENTAL, AND ENVIRONMENTAL CONDITIONS

Physical and Mental Requirements

• Ability to speak, hear, and communicate clearly and understandably in English in person, in front of a group, and over the telephone
• Manual dexterity sufficient to use hands, arms and shoulders repetitively to operate a telephone, keyboard, to write, file, staple, and use a calculator
• Mental stamina to interact professionally with peers, members and Participating Employers
• Vision sufficient to read fine print and a computer monitor
• Independent body mobility, agility, and stamina to stand, walk, stoop, bend, twist and operate standard office environment
• Ability to sit for prolonged periods of time
• Body strength sufficient to lift up to 10 pounds and carry files

Environmental Conditions

• Ability to interact with a wide range of individuals including supervisors, managers and Participating Employers in a variety of situations

RECRUITMENT PROCEDURE

Application Screening | (Refer/Non-Refer)

OCERS' Human Resources Department will screen all application materials to identify qualified candidates. Applications submitted without a completed supplemental information form will be disqualified from further consideration. After screening, the more qualified candidates will be referred to the next step in the recruitment process and notified via e-mail of all further procedures applicable to their application status.

Spark Hire Interview

Referred candidates will be required to complete a one-way pre-screening interview on the Spark Hire video interview platform. In this process, candidates will record their responses to a set of structured questions. Subject matter experts will then evaluate these video interviews to determine if candidates qualify for the next phase of the selection process.

Qualifications Appraisal Panel | Oral Interview

Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job.

Based on OCERS' needs and the number of applications received, the selection procedures listed above may be modified, and all affected candidates will be notified.

Examples of duties

EMAIL NOTIFICATION

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocers.org." If your email address should change, please update your profile at www.governmentjobs.com.

APPLICATION INFORMATION

Please note, the information provided in your application may be shared internally within OCERS to evaluate your qualifications for potential opportunities in other teams or departments.

FREQUENTLY ASKED QUESTIONS

Click here for additional Frequently Asked Questions.

Qualifications

OCERS, as an Equal Employment Opportunity employer, encourages applicants from diverse backgrounds to apply.