Job Description

Gritter Francona is looking for a Change Management Specialist that will be responsible for planning, coordinating, and implementing organizational change management activities that support the Veterans Health Administration (VHA) Veterans Family Member Program (VFMP) Modernization Portfolio. This role ensures that modernization initiatives are successfully adopted by preparing stakeholders, minimizing operational disruption, and facilitating the transition to new business processes, technologies, and ways of working.

The Change Management Specialist collaborates with Government leadership, Integrated Project Teams (IPTs), project managers, business owners, technical teams, vendors, and end users to develop and execute change management strategies that promote stakeholder engagement, communication, training, and user adoption. The role supports modernization efforts that improve operational efficiency, scalability, and service delivery while ensuring sustainable implementation across VFMP operations.

Key Responsibilities

• Develop, implement, and maintain organizational change management strategies that support the successful delivery of modernization initiatives across the VFMP Modernization Portfolio.
• Assess organizational readiness and identify potential impacts associated with new technologies, business processes, and modernization initiatives.
• Develop change management plans that address stakeholder engagement, communications, training, user adoption, resistance management, and transition activities.
• Collaborate with Government stakeholders, Integrated Project Teams (IPTs), project managers, business owners, and technical teams to ensure change management activities are integrated into project planning and execution.
• Develop and execute communication strategies that provide timely, accurate, and consistent information regarding modernization initiatives, project milestones, system changes, and implementation activities.
• Create communication materials, user guides, presentations, job aids, training materials, frequently asked questions, and other documentation supporting organizational change.
• Coordinate and support training activities to prepare end users for new systems, business processes, and operational procedures.
• Identify organizational risks associated with change initiatives and recommend mitigation strategies to minimize disruption to business operations.
• Monitor stakeholder engagement and user adoption through surveys, feedback mechanisms, performance metrics, and readiness assessments.
• Measure and report the effectiveness of change management activities using established Key Performance Indicators (KPIs) and other performance measures.
• Support modernization initiatives designed to improve efficiency across high-volume business operations, including:
• Beneficiary enrollment
• Claims adjudication
• Appeals processing
• Benefits coordination
• Care coordination
• Pharmacy support
• Nurse review
• Processing of non-standard customer requests
• Collaborate with technical teams supporting Electronic Data Interchange (EDI) implementation to ensure organizational impacts of provider, eligibility, and claims transaction changes are effectively communicated and incorporated into training and adoption strategies.
• Promote continuous improvement by identifying lessons learned and recommending enhancements to change management processes, communications, and stakeholder engagement approaches.

Requirements

• Bachelor's degree
• Previous experience supporting the VHA or other government agency
• Organizational change management principles, methodologies and best practices

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development