Position Title: Change Management Specialist

Base Salary:
$56,300 to $89,0090 annually DOE

Benefits:
Medical, dental, vision, 401k, flexible spending account,
paid sick leave and paid time off, parental leave, quarterly performance bonus,
training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated
to elevating the connected lives of the communities we serve. We
offer the fastest home internet in the nation, a refreshingly great
customer experience, and affordable plans that
put customers in charge.

As our state-of-the-art fiber network expands, so
does our need for team members who can help us grow and realize our
goals.

Our Company Values:

• 
  Genuinely Caring:
  We
  treat customers and colleagues like neighbors, with empathy and full
  attention.

• 
  Empowering You:
  We
  help customers choose what is best for
  them, and we support employees in
  implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We
  build trust through clear, honest, human communication.

Job Summary

The Change Management
Specialist identifies, manages, and maintains all change management activities
in the Ziply fiber network as well as monitoring third party change activity.
This is a fully on-site role in Everett, WA; remote or hybrid work is not available.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Change Management Coordination:

·
Process
internal and third-party change management requests into the CM system.

·
Communicate
across multiple business units to coordinate scheduling for change management
events.

·
Resolves
scheduling conflicts with internal business units as well as third parties.

Customer Notification and Communication:

·
Research
to identify customers’ contact information to notify the customer about service
affecting CMs within the SLA.

·
Monitoring
and replying to email correspondence pertaining to CM work with internal and
external parties.

Cross-Functional Communication:

·
Run
a regular cadence of informative meetings across multiple business units to
inform about change activity within the network.

Other Duties

·
Performs other duties as
required to support the business and evolving organization.

Required Qualifications:

·
High school diploma or GED.

·
Minimum of two (2) years of experience
providing end-to-end telecommunications support.

·
Minimum of two (2) years of experience
providing direct customer support.

·
Proficient in
Microsoft Office applications.

·
Proficient in
utilizing network monitoring tools.

·
Experienced in
analyzing network topology to identify impacted network elements and customers.

Knowledge, Skills, and Abilities:

·
Ability to work independently and apply sound
judgment and reasoning skills to a variety of situations.

·
Ability to multi-task and collaborate
effectively with other personnel to meet deadlines.

·
Strong verbal and written communication,
attention to detail, and organizational skills.

·
Ability to work within critical deadlines.

·
Ability to adjust to rapidly changing
priorities and schedules.

·
Ability to provide excellent customer service.

·
Understanding of network topology

·
Knowledge of process documentation, procedures,
and systems.

·
Knowledge with the operation of routers and
switches.

Work
Authorization

Applicants must be
currently authorized to work in the US for any employer. Sponsorship is not
available for this position.

Physical Requirements

The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

Essential and marginal
functions may require maintaining physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time; most of
time is spent sitting in a comfortable position with frequent opportunity to
move about. The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the ability to
adjust focus.

Work Environment

Work is performed in an
office setting with exposure to computer screens and requires extensive use of
a computer, keyboard, mouse, and multi-line telephone system. The work is
primarily a modern office setting.

At all times, Ziply Fiber
must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval
in writing from Ziply Fiber. In holding outside employment or self-employment,
employees should ensure that participation does not conflict with
responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply
Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a
pre-employment background check as conditions of employment. Ziply Fiber may
require a pre-employment drug screening.

Ziply Fiber is a drug free
workplace.