Job Description

Change Management Practitioner

Location: Springfield (hybrid)

The Opportunity

As an Operations Change Management Practitioner, you will play a critical role in enabling successful adoption of complex, operation-wide change initiatives. You will partner with senior leaders and cross-functional teams to assess, design, and deliver change strategies that drive measurable business outcomes and sustain long-term impact.

This role applies structured change management, continuous improvement practices, and data-driven insights to accelerate adoption, build organizational capability to enable Operations to effectively adopt change.

You will coach all levels of leadership ensuring they have the right information, tools and forums to lead their teams through change.

The Team

The Operations Implementation Support, Readiness & Communication team partners across Operations to execute critical initiatives, prepare employees for change, and improve delivery outcomes. The team combines business, technology, readiness, and communications expertise to keep advisors and customers at the center of execution ensuring the successful execution of strategic goals.

The Impact

In this role, you will lead large-scale, highly complex change efforts that shape how the Operations organization operates in collaboration with Advisors & Clients—ensuring initiatives are adopted, sustained, and deliver intended value.

You will be responsible for but not limited to:

• Influencing senior leadership decision-making.
• Driving consistent Operations change practices.
• Strengthening organizational change capability and leadership effectiveness.
• Delivering measurable outcomes tied to adoption, proficiency, and sustained business impact.
• Developing and implementing a comprehensive change leadership strategy, ensuring alignment with business objectives and Operations' strategic goals.
• Influencing and coaching senior leaders and managers to become effective change sponsors, empowering them to lead teams through transformation.
• Designing and delivering compelling communication and engagement plans that drive adoption, minimize resistance, and foster trust throughout the organization.
• Defining and tracking clear metrics for change effectiveness and sustainability, reporting on progress and outcomes to drive continuous improvement.
• Developing comprehensive toolkits and structuring training initiatives to ensure consistent, high-quality leadership development in change management across the organization.
• Coordinating all aspects of change management support, ensuring every initiative is executed with excellence and care.
• Partnering with other change practitioners across the enterprise to share best practices and learnings.

The Minimum Qualifications

• Bachelor’s degree
• 5+ years of change management experience leading complex, cross-functional or enterprise initiatives including Change management certification, such as Prosci/ADKAR, CCMP, or equivalent CM certification.
• 2+ years of experience applying structured change methodologies across stakeholder analysis, impact assessments, readiness planning, adoption, resistance management, sustainment, and change metric development.
• 2+ years of experience defining, tracking, and reporting on adoption, readiness, proficiency, resistance, and sustainment metrics to measure change effectiveness and business outcomes.
• 2+ years of experience coaching leaders and managers to serve as effective change sponsors and champions of organizational transformation.

The Ideal Qualifications

• Experience advising senior leaders and influencing complex stakeholder groups.
• Strong executive storytelling, facilitation, negotiation, and relationship-building skills.
• Ability to use change metrics and insights to improve adoption, readiness, and sustainment.
• Familiarity with multiple methodologies, including ADKAR, Kotter, Lean, Agile, or continuous improvement.
• Ability to identify root causes, anticipate resistance, and develop mitigation strategies.
• Experience using generative AI or other tools to improve change execution, personalization, and efficiency.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes.
• A collaborative environment where perspectives are welcomed.
• Access to learning, development, and internal networks that support continuous growth and skill-building over time.
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization.
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset.

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Salary Range:

$97,600-$128,100

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.