JPMorganChase is on a mission to deliver a first-class employee experience to find, keep and grow the right talent to drive our business for today and tomorrow. We believe the employee experience is the sum of every interaction an employee has with the firm, and we are committed to building these experiences and journeys with the employee at the center.
Our global change and readiness team partners with teams across the firm who are building and improving all employee experiences to help the firm prepare and adopt big changes while navigating everyday workforce activities.
As a senior Change Management Lead in Employee Experience (EX) and HR functions you will help us successfully navigate the integration and improvement of our experiences.
Job responsibilities
• Lead change & readiness for one or more products and/or a Portfolio; know your product(s) and be an expert in the customer experience (the problems/opportunities, desired outcomes, data/metrics, servicing model, feedback, etc.)
• Build & manage integrated change plan, coordinating with Comms, Content, Learning, etc.
• Be in lock step with your aligned Product Manager(s) and Functions; actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements, improvements, and other change initiatives
• Deliver all elements of change and readiness work, managing the team to ensure activities are completed effectively and efficiently, working with readiness partners and socializing with key senior leaders and other stakeholders along the way
• Knowledge-share across our community to help mitigate cross-impacts, risks and gaps
• Lead EX and HR Readiness (e.g., cross-product, Int’l, Servicing, Advisory)
• Maintain high performing team of change experts to support Product Line(s), Segments, and Delivery teams priorities/BOW
• Understand market trends, research and drive innovations / new ways of working
• Lead across multiple feature areas, Global experiences, Segment/Delivery Lead(s) & firmwide / cross Domain Initiative(s)
Required qualifications, capabilities and skills
• 10+ years of experience within an organization or consulting firm, supporting and leading change management and communication efforts, providing consulting or strategy expertise on cross-business and/or global initiatives; able to lead teams and through influencing
• Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots – delivering fresh ideas and flawless execution
• Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
• Drive action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
• Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion, raising issues as needed along the way
• High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Figma, MS Project & Visio
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
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