Job Description

We are seeking an organized and proactive Administrative Assistant to support our ITIL Change Approval Manager in the effective coordination, tracking, and governance of IT change processes. This role is essential to ensuring smooth operations within the Change Management function, maintaining documentation accuracy, improving workflow efficiency, and enabling timely communication across technical and business teams.
The ideal candidate is detail oriented, a confident communicator both verbal and written, comfortable working in a structured ITIL environment, and capable of managing multiple priorities in a fast-paced setting

Administrative & Operational Support
• Provide day to day administrative support to the IT Change Approval Manager.
• Maintain calendars, organize workflows, and assist with planning recurring governance activities.
Change Management Support (ITIL Framework)
• Assist with reviewing incoming change requests for completeness and accuracy.
• Help maintain the Change Management schedule, logs, dashboards, and reporting documents.
• Ensure all change documentation is up to date and properly stored in the designated system (ServiceNow).
• Support the communication of change freeze periods, scheduled downtime, approvals, and updates to stakeholders.
• Follow up with technical teams to chase missing information or required approvals.
Communication & Coordination
• Act as a key point of contact between the Change Manager and Support or project teams.
• Prepare and distribute meeting notes, summaries, and action items promptly.
Reporting & Data Administration
• Compile weekly and monthly change activity reports for internal governance.
• Support the Change Manager in preparing audit documents and compliance evidence.
• Maintain tracking spreadsheets, KPIs, dashboards, and other operational metrics.

Essential
• Proven administrative or coordinator experience (1–3 years).
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication.
• Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams, SharePoint).
• Ability to manage multiple tasks and deadlines in a fast-moving environment.
• Strong problem solving and follow up skills.

Desirable
• Exposure to or awareness of ITIL frameworks or IT Service Management environments.
• Experience using ITSM tools such as ServiceNow, Jira, Freshservice, or Remedy.
• Understanding of basic IT terminology and concepts.
• Experience supporting governance, compliance, or process-based roles.

Competencies
• Proactive mindset – anticipates needs and takes initiative.
• Process-oriented – comfortable working within structured procedures.
• Stakeholder-focused – able to engage effectively with technical and non technical teams.
• Adaptable – comfortable responding to shifting priorities.
• Confidentiality and professionalism in handling sensitive IT change information.

Education
• A Level / equivalent desired.
• Additional certification in administration or ITIL Foundation (desirable but not mandatory).

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

Our Culture Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.

Life at Verisk Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

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Verisk Analytics is an equal opportunity employer.

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