Job Description

• Lead end-to-end integration of change into frontline and operational service delivery, from small improvements to large-scale programmes.

• Provide integration leadership to embed change within frontline and operational service delivery functions.

• Wellington, Auckland or Palmerston North location

Te Whiwhinga mahi | The opportunity

As Change Integration Manager, you will provide senior leadership to enable, embed and sustain change across NZTA, ranging from small, incremental improvements through to complex, organisation-wide programmes, so it delivers measurable improvements in customer experience and operational service delivery. Working within our Customer and Services Group, you will partner closely with leaders and programme governance to ensure change is effectively integrated into frontline operations and sustained as business as usual.

Operating in a complex and fast-paced environment, you will oversee and coordinate multiple concurrent initiatives, ensuring each change is integrated, sequenced and embedded across diverse teams, functions and business areas. You will bring to life a change framework by building organisational readiness, supporting leaders to manage impacts, and enabling workforce adoption so new ways of working are sustained in Customer and Services. Your focus will be on benefits realisation, service consistency, and long-term value as improvements transition into business as usual.

Key responsibilities in the role include:

• Bringing to life the change framework by developing and delivering change strategies that embed new products, processes, systems and ways of working

• Coordinating and integrating multiple change processes and projects across programmes, ensuring alignment, sequencing and clarity of impacts across Customer and Services

• Supporting frontline and operational readiness for change through coaching, engagement, training and communication activities

• Leading change impact assessments, stakeholder engagement and change sequencing to support successful delivery

• Monitoring change adoption and benefits realisation, using insights to continuously improve outcomes

• Partnering across NZTA and with external agencies to ensure change is embedded into business as usual

• Championing customer experience principles, service consistency and service quality

You will find out more about the role here:

We are seeking to appoint at a salary between $156,458 - $191,000 commensurate with skills and experience.

Ko koe tēnei | About you

To be successful in this role, you will bring:

• A strong track record of delivering complex, customer-focused change including demonstrated experience coordinating multiple change processes and programmes concurrently.

• Proven experience delivering large-scale, enterprise-wide change within complex operational or service delivery environments

• Experience working across diverse teams, functions and business areas, aligning and integrating change activity at scale

• Strong understanding of frontline service delivery and workforce dynamics

• Excellent communication, facilitation and stakeholder engagement skills

• A pragmatic, delivery-focused approach, with the ability to balance ambition and operational realities

• Experience monitoring adoption, benefits realisation and embedding sustainable change

You will also demonstrate knowledge of, or a willingness to develop an understanding of Te Ao Māori, tikanga and Te Reo Māori, along with an appreciation of Te Tiriti o Waitangi as it applies in the public service.

Mō mātou | About us

The Customer and Services Group plays a critical role in delivering great transactional products and services through operational excellence and a strong customer focus. The Experience, Integration & Support team leads transformation and modernisation initiatives that cut across customer and operational touchpoints, supporting consistent, simple and positive experiences for people who interact with NZTA.

Ka whiwhi koe i te aha | What you will get in return

At NZTA, you’ll be part of an organisation that makes a meaningful difference for New Zealanders.

We offer:

• A competitive salary and benefits package

• Flexible working arrangements (role‑dependent)

• Five weeks’ annual leave

• Income Protection and Critical Illness Insurance for permanent employees

• A supportive, inclusive workplace with a strong commitment to wellbeing

• Along with our other benefits, you’ll have opportunities to grow your career while contributing to work that matters.

Me pēhea te tuku tono | How to apply

Please click Apply to upload your CV and a cover letter outlining your suitability for the role.

Rā Katinga | Applications close:

15 April 2026

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.