Job Description

Change and Engagement Lead - Gaming Reform

• Join Hospitality and Racing a division within the Department of Creative Industries, Tourism, Hospitality and Sport
• Clerk Grade 9/10 with a salary range of $133,348 - $146,945 per annum plus superannuation
• Temporary up to 3 years role based in Sydney, NSW

About the Role

We are seeking an experienced and influential Change and Engagement Lead – Gaming Reform to play a pivotal role in delivering the NSW Government's gaming reform agenda.

Working within a dynamic, cross-functional program team, you will lead the development and implementation of change management, communication and stakeholder engagement strategies that support successful reform outcomes.

This is a high-profile role operating in a complex and fast-paced environment, where you will partner with government agencies, industry stakeholders and community groups to build awareness, readiness and adoption of significant regulatory and operational changes.

You will provide expert advice to senior leaders, manage stakeholder relationships, drive organisational readiness, and ensure change initiatives are successfully embedded across multiple workstreams.

About You

You are a highly skilled change management professional with a proven track record of delivering complex transformation programs, ideally within government or similarly regulated environments. You have demonstrated experience developing and implementing strategic change, communication and engagement initiatives that drive stakeholder commitment, readiness and successful adoption of change.

You bring exceptional stakeholder engagement and relationship management skills, with the ability to influence and negotiate across diverse groups, including senior executives, government agencies, industry representatives and community stakeholders.

You are confident providing expert advice on change impacts, risks and mitigation strategies, and can effectively navigate sensitive and high-profile environments.

To be successful in this role, you will have:

• Demonstrated experience leading change management and engagement activities for complex programs or projects.
• Strong communication and stakeholder engagement skills, with the ability to build trusted relationships and manage competing priorities.
• Experience working within government, regulatory, policy or large-scale transformation environments.
• Strong analytical and problem-solving capabilities, with the ability to assess impacts, manage risks and drive continuous improvement.
• Experience developing executive-level communications, briefings, presentations and reports.
• Highly desirable qualifications in change management, such as Prosci, Certified Change Management Professional (CCMP) or equivalent certifications.

Most importantly, you are a collaborative and outcomes-focused leader who can bring people on the journey, build confidence in change, and help deliver successful reform outcomes for the community.

To learn more about the role, please click here to download the role description.

How to apply

Your application must include a cover letter (maximum 1 page) and an up-to-date resume (maximum 5 pages) that details your capabilities and experience in relation to the above role.

Closing Date: Monday 14 September, 2026 [10.00AM]

Contact: Kalashree Wakhare – kalashree.wakhare@dciths.nsw.gov.au

Working at the Department of Creative Industries, Tourism, Hospitality and Sport

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

• Create social and economic opportunities for the state
• Support the creation of jobs across the creative, visitor and night-time economies
• Prioritise First Nations artists, stories and culture
• Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
• Drive visitation through events, campaigns and visitor experience development
• Activate our night-time and creative economies to unlock unique precincts and community spaces
• Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
• Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.

At DCITHS, we welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment to be made during the recruitment process or have an enquiry about the support provided, please contact Kalashree Wakhare Talent Acquisition Partner at kalashree.wakhare@dciths.nsw.gov.au or on 02 9240 8532+61 2 9240 8532 +61 2 9240 8532 .

For more information on reasonable adjustments and types of alternate formats available through the recruitment process you can visit ‘Adjustments for Individual needs’ at I work for NSW.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.