Job Description

• Supports the execution of enterprise change management activities across strategic initiatives to strengthen stakeholder engagement, business readiness, adoption, and post-implementation stabilization.
• Coordinates stakeholder impact sessions, meetings, and follow-up activities, including preparation of materials, participant tracking, notes, and action items.
• Documents, validates, and maintains role-based change impacts in alignment with ECMO standards, and organize impact data to inform communications, training, readiness, and reinforcement activities.
• Drafts, refines, and maintains change management deliverables and engagement materials, including communications, presentations, readiness tools, trackers, and stakeholder support materials tailored to audience and business context.
• Supports the coordination of training, enablement, and readiness activities across impacted groups, including gathering feedback on understanding, preparedness, and user confidence.
• Maintains readiness trackers, participation logs, adoption indicators, survey inputs, Change Key Indicators (CKIs), and feedback summaries to support accurate reporting and action planning.
• Helps ensure data accuracy, consistency, and alignment with ECMO reporting standards.
• Monitors stakeholder sentiment, readiness trends, adoption signals, and change-related issues, and escalate meaningful insights, risks, and concerns to ECMO leadership.
• Supports collaboration across ECMO, EPMO, business sponsors, and project teams to align change activities with project milestones, roadmaps, and implementation plans.
• Follow up on action items and key change deliverables to help maintain momentum, close gaps, and support a consistent enterprise approach to change execution.
• Assists with post-go-live stabilization and reinforcement efforts by tracking issue themes, user experience feedback, adoption challenges, and resolution needs.
• Maintains organized, traceable, and audit-ready documentation, logs, and artifacts that reflect change activity, stakeholder engagement, and decision support.
• Ensures assigned work aligns with the ECM Framework, ECMO governance expectations, templates, tools, and operating standards.
• Provides practical support and guidance to initiative teams on ECMO processes, templates, and ways of working, help develop templates, playbooks and tools and contribute to their continuous improvement/evolvement
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

• 2--5 years of experience supporting change management, project coordination, communications, organizational readiness, project coordination, or related support transformation initiatives required
• Experience supporting business or technology-driven initiatives in a banking and/or corporate environment preferred
• Experience building presentations, trackers, documentation, and support materials required

• Licensed or familiar with Prosci ADKAR methodologies. preferred

• Strong written and verbal communication skills, including the ability to draft clear employee and stakeholder communications
• Strong organizational skills with the ability to manage multiple priorities and follow through on details
• Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
• Strong interpersonal skills and ability to work effectively across teams and levels
• Ability to recognize patterns, risks, and stakeholder concerns and escalate appropriately
• Strong attention to detail, professionalism, and sound judgment

• Candidates residing in locations within BankUnited's footprint may be given preference.