Job Description
Change Coordinator - Managed Services
Department: D365 Support
Employment Type: Full Time
Location: Dublin
The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.
The role acts as the central point of coordination between technical teams, service providers, customers.
Key Responsibilities
Responsibilities:
· Review and validate submitted Requests for Change (RFCs)
· Ensure all change records contain the required information and
supporting documentation
· Ensure classification and progress statuses are correct and maintained
as per the change process
· Maintain the Change Request backlog
· Pursue CAB and customer approval requests
· Challenge incomplete or inadequate change submissions
· Identify scheduling conflicts and potential service impacts
· Communicate approved change requests to stakeholders
· Coordinate customer and internal notifications
· Ensure key stakeholders are informed throughout the change lifecycle
· Identify and populate the correct day rates for chargeable CRs
· Escalate risks, issues, and scheduling conflicts promptly
· Coordinate escalation activities during high-risk changes
· Verify implementation outcomes and status updates
· Confirm appropriate closure process is completed
· Validate documentation updates are completed where required
· Produce change management reports and KPIs
· Monitor change success rates and change-related incidents
· Identify trends and recommend process improvement Support audits
and compliance reviews.
Skills, Knowledge and Expertise
Requirements:
· Attention to detail
· Risk awareness
· Strong stakeholder management and communication skills
· Excellent planning and organisation skills
· Continual improvement mindset
Desirable:
· Knowledge of ITIL Change Enablement / Change Management practices
· Experience working within IT Service Management environments
· Understanding of risk management and service governance
