Change Coordinator

Currys London Campus at Waterloo
Fixed Term Contract - 12 Months
Full Time
Grade 3

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.5 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

The MVNO team are at the heart of realising our strategic ambition and plan. This opportunity is for someone with a passion for delivering business value, each time and every time, through the successful execution of technology, people and business process enabled change.

The Change Coordinator will support the Programme Manager to introduce consistency in reporting and visibility of project status, demand planning and regular financial review across the portfolio. They will be the ‘eyes and ears’ making sure that all the governance and controls are adhered to in a timely manner to inform Steering, Leadership and Exec level reporting along with supporting the day to day running portfolio.

Within the portfolio there are more than 20 projects which vary greatly in size and complexity. You will need to work closely with the allocated project leads to introduce and embed these standards and cadence, and you will need the ability and patience to teach, mentor and guide them through these steps as required.

Key Responsibilities:

• Understand Currys and MVNO, its strategic aims and priorities
• Build strong relationships with colleagues within the business functions and with peers within iD Mobile, Group teams such as Technology, Data and Transformation to ensure business outcomes are clearly defined
• Setting up, co-ordination and facilitation of the Programme Governance boards including portfolio review, recruitment and resource allocations and team events / meetings
• Budget support – update on a monthly basis the portfolio budget (by project) providing status updates to various Boards
• Improve awareness and introduce regular communications across the team
• Portfolio plan support – work with Head of Delivery (HoD), Programme Managers, Project Managers to surface planned tasks and deliverables, Exec level risks, issues and dependencies
• Attend management meetings and capture meeting actions, decisions, risks and issues and log in the Programme / Portfolio RAID
• Actions management – follow up with meeting attendees and programme management team members on actions logged to track progress. Escalate to HoD where there are delays, risks or issues
• Produce PowerPoint slide decks as required
• Produce weekly, fortnightly and monthly status reports (PowerPoint)
• Folder creation and management of the Programme MS Teams site
• Provide DCG Programme team with programme support as required
• Programme tool kit maintenance (team contacts, ways of working, templates, etc.)
• Work closely with IT HoD to provide support as required
• Assist with project resourcing by raising resource requests and onboarding contractors
• Raising and tracking purchase orders

Required Skills & Experience:

• Minimum of 3 years’ experience of project coordination in a similar scale
• Excellent administration and co-ordination skills
• Exceptional organisational and time management skills and meeting competing priorities
• Strong meeting and workshop facilitation skills
• Intermediate to advanced PowerPoint and Excel skills
• Strong interpersonal, written and verbal communication skills
• Can communicate to stakeholders at the appropriate level and builds effective working relationships quickly
• Ability to find ways of solving or pre-empting problems
• Experience of project planning/maintenance of plans using MS Project, Excel, PowerPoint and other tools
• Good knowledge and experience of budgeting (commercially astute)
• Good knowledge of resource allocation
• Experience of working with outsource partners desirable
• Experience of Retail desirable
• Understanding of project practices and methodologies
• Basic to intermediate IT/Technical understanding
• Personable and flexible in terms of ways of working - can do attitude a must!
• Self-motivated, an organised multitasker
• Able to work in a fast moving, dynamic, remote working environment
• MS Teams experience
• Prince 2 or similar project methodology ( desirable)

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email careers@currys.co.uk and we’ll do our best to help.