Job Description

Company

team.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Position

We are looking for a Change & Communications Manager to drive the adoption of AI-powered customer care across our brands. You will lead the change management, communications and enablement activities that help teams understand, trust and adopt new ways of working.

This is a hands-on role, with a strong focus on change management and adoption, complemented by communications and training. You will work across different brands, balancing a common approach with their specific needs.

Responsibilities

Change Management & Adoption

• Develop and execute the change management approach for the AI Customer Care programme
• Assess change impacts, stakeholder needs and readiness across brands and teams
• Develop scalable adoption and enablement approaches while adapting to local needs
• Identify resistance and adoption barriers and develop actions to address them
• Create training and enablement materials and support teams through the transition
• Gather feedback and continuously adapt the change approach based on what is happening on the ground

Communications & Stakeholder Engagement

• Own stakeholder communications and messaging throughout the programme
• Create clear communication, training materials, FAQs and programme updates for different audiences
• Adapt communication for senior leaders, managers and frontline teams
• Build feedback channels, surface concerns and help stakeholders understand the impact and benefits of AI-powered customer care
• Work closely with brand teams to ensure communications are relevant while remaining aligned with the overall programme

Requirements

• 2+ years of demonstrable experience in change management and communications, with a strong focus on managing and enabling change
• Proven experience personally delivering change activities, including change planning, stakeholder engagement, communications, training or adoption
• Experience delivering change in a technology, digital or transformation environment and a strong interest in technology
• Ability to independently develop change frameworks, approaches and materials in a new or evolving environment
• Excellent communication and stakeholder management skills, with the ability to engage different audiences and challenge constructively
• Empathetic and confident, with the ability to understand concerns around change while keeping stakeholders aligned with programme objectives
• Hands-on, proactive and organised, with the ability to work independently
• Located near one of our European offices, as this is a hybrid role

Nice to have

• Change certification (e.g., Prosci / ADKAR)
• Experience with AI adoption or contact centre transformation
• Multi-brand / multi-market communications experience

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

ESG

At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.