Metcash

Change and Communication Manager

Metcash  •  Macquarie Park, AU (Hybrid)  •  4 days ago
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Job Description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

  • Grow your career with tailored development programs
  • Thrive your way with flexible work options
  • Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

We have an exciting opportunity for a Change & Communications Manager role on a Permanent basis located in Macquarie Park.

The Change and Communications Manager is the driving force behind smooth transitions. They ensure stakeholders, customers, and suppliers are engaged, while also assessing risks and readiness. Working across the Food Retail & Marketing and Supply Chain Portfolios, the focus will be on crafting effective strategies and plans to inform, prepare, and engage our people, ensuring seamless adoption and success in the new landscape. From communications to capability uplift, they're the champions of change. Reporting to the Senior Change and Communications Manager, this hands-on role plays a key part in delivering successful project outcomes through practical and strategic contributions.

In this Role

  • Drive awareness, desire, knowledge, ability, and reinforcement through tailored change management plans, minimising resistance and maximising engagement
  • Implement impactful communications, training, and delivery to mitigate change risks effectively
  • Develop comprehensive change collateral aligned with the Metcash Delivery Success approach, covering strategies, impact assessments, stakeholder engagement, and readiness processes
  • Collaborate with the program team to design, develop, and deliver fit-for-purpose change activities, stakeholder engagement plans, targeted communications, and monitoring mechanisms
  • Ensure seamless transition to business as usual (BAU) models, sustainability, and acceptance through robust transition plans and support
  • Actively participate in the Delivery Success change cohort to maintain consistency and excellence in change management practices

You’re Likely a Match If:

  • Proven experience delivering change management initiatives within complex project and program environments
  • Ability to effectively engage and influence both white-collar and frontline operational stakeholders
  • Formal Change Management qualification or accreditation (e.g. Prosci, ADKAR or equivalent)
  • Strong understanding of change, communication and stakeholder engagement principles and practices
  • Demonstrated ability to build trusted relationships and collaborate at all levels of an organisation
  • Excellent written and verbal communication skills, including content development, editing, proofreading and management of diverse communication channels
  • Strong leadership, organisational and prioritisation skills, with the ability to manage multiple competing priorities and perform effectively under pressure

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

#LI-CV1 #LI-Hybrid #INFLA

Metcash

About Metcash

At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.

Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.

At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.

Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Macquarie Park, AU
Year Founded
1927
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