Job Description

We are seeking a highly motivated and detailed Change Analyst to support the governance and execution of customer-impacting changes across Telecommunication & Content domains This role is ideal for individuals who are passionate about driving operational excellence, ensuring seamless change delivery, and enhancing customer experience through structured organisational change practices.

The successful candidate will play a pivotal role in coordinating end-to-end change activities, ensuring compliance with established governance frameworks, and delivering clear, timely, and high-quality communications to both internal and external collaborators. This position offers strong exposure to multi-functional collaboration and provides an opportunity to influence how customer-facing changes are delivered at scale.

Key Responsibilities

• Change Coordination & Execution
  • Lead and coordinate the lifecycle of customer-impacting changes from initiation through to delivery, ensuring achievements and timelines are consistently met.
  • Collaborate with product, technology, content, and operations teams to gather impact assessments and validate release readiness.
• Governance & Compliance
  • Ensure alignment to established organisational change frameworks, governance standards, and risk mitigation practices.
  • Support governance forums such as Change Advisory Boards (CAB, or equivalent.
• Collaborator Management
  • Serve as the central point of coordination across multi-functional teams, ensuring alignment and clarity throughout the change lifecycle.
• Customer Communication
  • Develop and deliver high-quality customer-facing communications, ensuring clarity, accuracy, and alignment with organizational standards.
• Risk & Impact Assessment
  • Identify risks, assess customer impact, and ensure mitigation strategies are in place prior to release.
• Continuous Improvement
  • Analyze change performance data, identify trends, and drive enhancements to processes, tools, and governance frameworks.

What We’re Looking For

• Good understanding of organisational change principles, governance frameworks, and operational processes.
• Demonstrable ability to coordinate multiple collaborators and handle significant priorities effectively.
• Superb communication and documentation skills, with the ability to simplify complex information for different audiences.
• Strong analytical thinking, attention to detail, and problem-solving capabilities.
• Experience in Telecom, Financial Markets, Technology, or Content-environments is helpful.
• Familiarity with structured governance forums (e.g., CAB) is a plus.

Desired Qualifications & Certifications

While not required, the following qualifications will strengthen your application:

Professional Certifications

• ITIL Foundation (or higher) – Service Management / Organisational Change

Educational Background

• Degree or equivalent experience in Business, Technology, Engineering, or a related field.
• Postgraduate qualifications in Management or Operations are a plus.

Technical & Analytical Skills

• Experience working with tools such as ServiceNow, JIRA, or similar change/workflow management tools
• Strong proficiency in Excel, Power BI, or data analysis tools for reporting and insights

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.