Job Description

GET TO KNOW US

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations

KNOW THE ROLE

As a Seasonal Beauty Advisor, you are the ultimate CHANEL ambassador and you will play a key role in our mission, embodying our values and DNA in line with supporting our teams instore at the busiest time of the retail year

Key Responsibilities

• Demonstrate your passion and knowledge in Fragrance, Makeup and Skincare
• Create a unique and personalised experience for our clients which is authentic and tailored to their personal needs
• Ensure excellence in client service in accordance with CHANEL’s standards
• Be part of a collaborative and inclusive community for the Holiday season to achieve individual and collective goals

KNOW WHAT WE'RE LOOKING FOR

• Service oriented approach: The ability to provide an outstanding level of Client experience and service
• Confidence: you have the ability to apply product expertise to client’s needs in genuine and personalised way
• Empathy and active listening: you understand and adapt the selling ceremony to the client’s needs
• Passion: you show enthusiasm for Fragrance & Beauty products, services, and you are able to demonstrate it to the customer, managers and team members
• Problem solving attitude: you can overcome obstacles, objections with positive attitude
• Fostering meaningful client experience
• Working in a highly collaborative and fast-paced environment

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.