About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About Your Workplace
Join Miele New Zealand and become a key contributor to the success of our growing Floorcare portfolio. As a Supply Chain Operations Specialist – Floorcare, you'll play a pivotal role in ensuring our premium products are available when and where customers need them while supporting our sales teams, retail partners and end consumers.
This is a varied role that combines supply chain coordination, customer service, inventory management and sales support. You'll also spend time visiting key Auckland retail partners to provide product training, support merchandising and strengthen the Miele brand in store. If you enjoy building relationships, solving problems and making a tangible impact on business performance, this is the role for you.
Your Responsibilities
Manage Floorcare orders from receipt through to delivery, ensuring accurate processing and timely fulfilment
Monitor inventory levels and stock availability, proactively communicating updates to internal teams and retail partners
Respond to customer, retailer and internal enquiries regarding orders, stock, warranties, returns and product information
Support Key Account Managers through product training, merchandising activities, store visits and customer events
Monitor the Miele webstore, promotional pricing and product information to ensure accuracy across all customer touchpoints
Produce reporting and maintain inventory records to support effective supply chain and business decision-making
Identify opportunities to improve processes, inventory management and the overall customer experience
What We Are Looking For
Must-have
Strong customer service skills with a genuine passion for delivering exceptional customer experiences
Excellent organisational skills with the ability to manage multiple priorities and deadlines
High attention to detail and accuracy when processing orders and managing inventory
Strong communication and relationship-building skills with the ability to work collaboratively across multiple teams
Intermediate Microsoft Office skills and confidence learning new systems
Nice-to-have
Experience in supply chain, logistics, inventory management or sales operations
Experience supporting retail partners or account management teams
Experience delivering product training or merchandising activities
Experience with ERP or inventory management systems
Interest in premium consumer products or retail
Our Benefits
Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day
Quarterly Life Leave – one paid day each quarter to recharge
Personal development and career opportunities
Employee discounts
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
