Job Description

Pinnacle Services is seeking a CFSS Consultation Coordinator to work with the Minnesota Health Care Programs (MHCP) provider that supports people receiving CFSS. Pinnacle Services offers a fun and highly collaborative work environment that centers on providing services of the highest quality to the people we serve. We work with a variety of lead agencies, and our consumers are located primarily in the metro area. We are seeking someone who enjoys a variety from day to day and enjoys having a diverse array of clients. This role would be a great fit for someone who has strong independent skills while managing their caseloads, someone who works well on a team, enjoys consulting and collaborating with others, then returning to their independent tasks would succeed in this role.

A consultation services provider is accountable for the following:

• Provides education to help people make informed decisions about how to meet their needs using CFSS.
• Helps people write their service delivery plan, if desired.
• Reviews service delivery plans.
• Offers guidance about whether CFSS service delivery plans are complete and only contain covered services.
• Provides ongoing support as needed.

All consultation services providers are responsible to:

• Educate the person served about CFSS.
• Educate the person served about the agency model and budget model.
• Help the person served write their CFSS service delivery plan, to the extent the person served desires.
• Review the CFSS service delivery plan and submit it to the lead agency for approval.
• Offer guidance to the person served on whether the CFSS service delivery plan is complete and only contains covered services.
• Provide the person served with a list of CFSS provider agencies (if the person chooses the agency model) or FMS providers (if the person is purchasing goods and services and/or chooses the budget model).
• Respond to questions from the person served throughout the year.
• Help the person served change their service delivery plan, model and/or providers, if applicable (refer to CFSS Manual – PCA/CFSS service changes overview).
• Complete a semi-annual review if the person served does not have a case manager/care coordinator and their spouse or parent (if a minor) serves as their worker.
• Help DHS with surveys and data collection, at DHS’ request.
• Document complaints they receive and provide them to DHS upon request.
• Review their complaint policy annually.
• Have policies and procedures to meet the needs of culturally diverse people receiving services.
• Share information from DHS (e.g., policy clarifications or changes) with the people they serve when requested by DHS.
• Comply with all the specific requirements listed below, as applicable.

Company Perks:

• Training Program - up to 30 days, once training has been completed and an approval by the direct supervisor is given, then the position moves to fully remote.
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Voluntary Life Insurance
• MN Paid Leave
• Flexible Spending Account
• Paid Time Off
• 7 Holidays
• 401K - Eligible to contribute the 1st quarter after 6 months of employment
• Animal Friendly Corporate Office
• Professional Growth Opportunities
• Employee Recognition Programs
• Flexible Schedules
• Team Atmosphere
• MSSA membership & paid CEUs
• Licensing supervision
• Flex-time available after the first 90 days.

Requirements

All employees working directly with persons served must:

• Be age 18 or older.
• Successfully pass a background study.
• Meet the education requirements listed in the lead employee education section or meet the education substitution described in the following section:

Have a bachelor’s degree or higher in one of the following fields:

• Occupational therapist
• Occupational therapy assistant
• Physical therapist
• Physical therapy assistant
• Psychologist
• Social worker
• Speech-language pathologist or audiologist
• Professional recreation staff
• Professional dietitian
• Psychology
• Sociology
• Counseling
• Special education
• Rehabilitation counseling
• Other human services fields

Education substitution:

Staff working directly with people but not as the lead employee can substitute one of the following for a bachelor’s degree:

• One year of full-time experience providing direct services to people with disabilities or people older than age 65.
• One year of full-time experience coordinating or directing services for people with disabilities or people older than age 65, including self-directed services.
• Experience coordinating their own services.