Job Description

About us

Halfords is a leading UK provider of motoring and cycling services, with a diverse and increasingly service-led portfolio that includes specialist retail, an extensive garages network, Commercial Fleet Services, and a growing B2B offering. Our Commercial Fleet Services business plays a critical role in keeping commercial customers and businesses moving, delivering essential vehicle maintenance, compliance and on-demand services at scale.

As a key ambassador of the Halfords Commercial Fleet Services (HCFS) values, you’ll foster a customer-centric, engaged culture across Universal Fleet Services, Lodge Tyre Fleet Services and McConechy’s Commercial Fleet Services operating 24/7 365 days a year managing commercial breakdowns

About the role

As a CFS Invoicing Administrator, you will play a key role in supporting the efficient operation of our invoicing function. You will be responsible for managing customer accounts within your designated area, monitoring account performance, processing sales invoices accurately, and ensuring customer statements are distributed in line with company procedures.

Working closely with customers and internal stakeholders, you will handle invoice queries and customer enquiries, providing a professional and timely service. You will also be responsible for collecting, maintaining, and analysing customer information to support business reporting and help drive operational performance.

This is a varied and fast-paced role that offers opportunities to support colleagues across the wider business through a range of administrative and business support activities. You will demonstrate flexibility in responding to changing priorities and ad-hoc requests, while acting as an ambassador for the Halfords CFS Values and contributing to a collaborative, customer-focused, and unified business environment.

Shift pattern for this role: Monday - Friday 8am-4pm or 9am-5pm. Occasional Saturday may be required.

Key responsibilities

• Take ownership of customer ledgers through internal systems, monitoring account performance using BI reporting and maintaining accurate customer account records.
• Process a high volume of sales invoices accurately, on time, and in line with company procedures, ensuring all supporting documentation is checked and validated.
• Resolve customer and invoice-related queries via telephone and email, delivering excellent customer service and building positive stakeholder relationships.
• Compile, distribute, and maintain customer statements, invoices, and management information, providing analysis and insights to support business performance.
• Verify delivery and advice notes against customer orders to ensure accurate invoicing and effective record management.
• Support depot operational colleagues with a range of administrative, business support, IT, and system administration activities as required.
• Demonstrate flexibility in responding to ad-hoc tasks, business challenges, and management requests to support the wider team.
• Act as an ambassador for the Halfords CFS Values, collaborating with colleagues and stakeholders to support a unified and customer-focused business.

About you

• Strong administrative skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Ability to organise, prioritise, and manage your own workload effectively.
• Enthusiastic about working within a diverse, collaborative, and dynamic team.
• Adaptable and comfortable working in a fast-paced environment.
• Methodical approach to work with strong problem-solving skills and the ability to use your own initiative.
• Good working knowledge of Microsoft Excel and Word.
• Confident in learning and using new systems and bespoke IT applications.
• Positive, proactive, and willing to take on new challenges and responsibilities.

Reward & benefits

• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
• You will have access to a wealth of employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

This role is based full-time onsite at our Stafford Support Centre during your training period; upon completion of your training, you will have the option to work from home 2 days a week.