Job Description

Team Intro

We are seeking an ambitious Client Solution Manager (CSM) to join our CE Gaming team for a fixed term maternity cover.

The CE Gaming team sits within the CE Consumer Services sales team, a division of TikTok's CE Global Business Solutions (GBS) Division.

The Client Solutions Manager will work closely with the Brand Partnership Manager and Division leaders to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products

Responsibilities

- Manage and grow post-sale client relationships and revenue for advertisers

- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

- Grow revenue, educate and lead upsell conversations with clients post initial sale

- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies

- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results

- Identify optimization opportunities for improving performance

- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

- Consult and coach clients and agencies to achieve greater results on TikTok solutions