Job Description

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.

Please complete the attached Internal Transfer Request Form and submit.

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.

Please make sure to apply with your Coupang e-mail address.

Company Introduction - Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Company Introduction - CES

CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.

We wow our customers by delivering what they want, when and where they want it. We also provide OSS (One-Stop Service) to help our restaurant partners connect with hungry customers by solving all types of problems related to our EDP (Eats Delivery Partners).

If you are interested in redefining the future of food delivery, join us. With Coupang’s innovative technology, Coupang Eats Services will continue to offer delicious food to customers, empower local businesses, and generate new ways for delivery partners to earn, work, and live.

Role Overview

The Director II, Program Management within the Business & Operations organization at Coupang Eats Services (CES) will lead the Operational Excellence team and drive end-to-end delivery operations strategy and execution. This role is responsible for optimizing operations, managing supply chain performance, enhancing customer experience, and leading key operational processes across the organization. Leveraging strong analytical capabilities and a customer-centric mindset, the Director will maximize operational efficiency and drive superior customer satisfaction.

What You Will Do

• Lead operational innovation across Coupang Eats Delivery and establish standardized operating processes while strengthening execution through planning and governance.
• Develop and execute rider pool management strategies based on a crowdsourced supply model to optimize supply chain efficiency.
• Drive process improvements, automation, and digital transformation initiatives through in-depth operational analysis.
• Analyze KPI performance and generate data-driven insights to support strategic decision-making.
• Lead Delivery Operations and Planning organizations, providing leadership across talent acquisition, development, performance management, and organizational effectiveness.

Basic Qualifications

• 15+ years of experience in Delivery Operations, Strategy, Business Analysis, or related functions.
• Proven track record of leading large-scale operations teams and enterprise-level projects.
• Strong problem-solving skills with the ability to structure and resolve complex business and operational challenges.
• Experience developing and executing initiatives that drive measurable operational improvements and business outcomes.
• Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution.
• Proven ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners

Preferred Qualifications

• Experience in operations within food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries.
• Experience leading agile, metrics-driven organizations in high-growth companies, including startups.

CES Leadership Principles

• Think Systemically: Understand the end-to-end process and drive systemic improvements
• Dive Deep: Identify root causes and uncover opportunities for meaningful improvements
• Move with Urgency: Focus on execution and drive improvements with speed and agility
• Wow the Customer: Put customer experience at the center of every strategic decision and action.

반드시 첨부된 ‘사내공모지원서 양식’을 작성 후 제출하여 주시기 바랍니다.

Please complete the attached Internal Transfer Request Form and submit.

반드시 쿠팡 이메일 계정으로 지원해 주시기 바랍니다.

Please make sure to apply with your Coupang e-mail address.