Nestlé

CES Advisor - German Speaker

Nestlé  •  Lisbon, PT / Linda-a-Velha, PT (Onsite)  •  30 days ago
Expired
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Job Description

Position Snapshot

Location: Portugal
Company: Nestlé Business Solutions (NBS)

Full-time/Remote

Schedule between 11h to 20h, from Monday to Friday

Fluent in German

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A  Consumer Engagement Services Advisor - Social Media will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users, focusing on our social media channels.

A day in the life of...

  • Respond to customer queries via written channels, mainly through our social media platforms, in a timely and accurate way
  • Identify customer needs and create platform & brand specific answers
  • Treat serious and sensitive consumer contacts following the specific guidelines
  • Ensures Nestlé CES standard instructions
  • Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

  • Fluent Spoken and Written Knowledge in German
  • Knowledge of Social Media platforms (Instagram, Facebook, etc.)
  • Joy in keeping up with social media trends and adapting them to our brands
  • Ability to adapt tone of voice to different brands and written channels
  • First experience in Community Management is a plus
  • Understanding of how CRM systems work is a plus
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities and attention to detail
Nestlé

About Nestlé

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.

We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.

Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.

Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.

House rules: https://nes.tl/HouseRules

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Vevey, CH
Year Founded
Unknown
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