Easy Pay Direct

Certified Payment Specialist

Easy Pay Direct  •  $70k - $75k/yr  •  Austin, TX (Onsite)  •  4 months ago
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Job Description

Certified Payment Specialist

Salary $70,000-$75,000 + Monthly Commissions + Benefits (OTE: 85k-100k)

We are seeking a results-driven Certified Payment Specialist to enhance client onboarding, profitable growth of accounts, and client management. In this role, you will onboard qualified merchants, work with underwriters, help new clients go live, ensure effective product utilization, act as the primary point of contact dedicated to assigned high-value merchants and maintain long-term relationships to drive account retention and growth

What It Means to Be a Certified Payment Specialist

As a Certified Payment Specialist, you will join a uniquely trained team that navigates the complexities of merchant services, especially in high-risk environments. You will gain valuable experience with diverse business models, marketing strategies, and technical solutions, allowing you to understand enterprise-level payment structures. We will support your growth through comprehensive research, case studies, and training on cutting-edge technologies, ensuring you can apply this knowledge effectively.

Key Responsibilities:

  • Merchant Onboarding Guide verification calls, guide merchants through the onboarding process, verify documents, and create personalized 12-month Payment Strategies for new clients.
  • Liaising with Underwriters Act as a primary point of contact between merchants and underwriters, facilitating new account approvals and managing existing assigned accounts.
  • Cross Collaboration: Build and maintain strong relationships with prospects, clients, underwriters, and internal support staff to enhance teamwork and drive success.
  • Strategic Planning Process applications, establish rapport, set expectations for transaction volume and banking diversification, and proactively address risk issues.
  • Efficiency Focus: End-goal oriented, with the ability to accomplish tasks in the fewest steps possible—aiming for one-call closes and collecting all necessary documents and information in a single interaction to maximize efficiency
  • Account Performance Track key merchant account metrics, including chargebacks and declines, ensuring alignment with the Payment Strategy.
  • Account Management Follow up on Payment Strategy milestones and maximize MID utilization within the EPD footprint.
  • Account Retention Conduct salvage efforts for closed accounts and assist in sourcing alternative processors as needed.
  • Referral Pipeline Build and nurture a referral pipeline to attract additional business and expand the client base.

Support and Activities:

  • Engage in active learning through training and mentoring to improve personal effectiveness, ongoing self-development as well as that of the CPS team and the company.
  • Participate in delivering training and providing constructive input to peers.
  • Contribute to projects aimed at enhancing the effectiveness of sales, the CPS group, and the company, including providing feedback on SOPs and supporting initiatives to improve closure rates.

Location: Remote Role, but willing to support and assist anyone open to relocating to Austin TX.

Minimum Requirements:

  • Prior experience in 'High-Risk' merchant services needed
  • Prior experience managing a dedicated book of high-value merchants a plus
  • Underwriting experience is a plus
  • Proven track record working with High-Risk businesses
  • Excellent communication skills – written and verbal
  • Tech-savvy – in-depth experience with CRMs and industry systems

Preferred Skills:

  • Risk Management
  • Sales Support
  • Underwriting
  • Systems Oriented
  • Attention To Detail
  • Quick Thinker

Benefits:

  • Health & Dental Insurance
  • 401(K) with company match
  • Unlimited upward potential

About Easy Pay Direct:

Easy Pay Direct is a leading e-commerce payments company, enabling entrepreneurs to sell products online.

Easy Pay Direct was founded in 2012 by an Entrepreneur who understands the growing demand of e-commerce, with the vision to build a scalable, powerful online business. Located in the heart of Austin, Texas, in the midst of several restaurants, bars, coffee shops and food trucks.

Easy Pay Direct

About Easy Pay Direct

"High Risk" Merchant Accounts

Why is it that even though you can be making millions, processing companies call the industry “High Risk”?? We prefer the term “Special Needs” – and we understand that business model – and many others. Most importantly, we know how profitable that can be and we won’t penalize you for it.

Easy To Use and Understand

Credit card processing online doesn’t have to be difficult. The Easy Pay Direct Gateway has an easy to use, secure Virtual Terminal built in. Simply Logon from any computer and enter the amount you want to run as well as your client’s credit card or checking account information – then click “process”. You’ve done the hard work by finding a client. We’ll make getting paid easy.

Feature Packed

If you don’t know by now, we’re in the business of offering a lot, while keeping the system super simple. Easy Pay Direct has a virtual terminal that will allow you to process credit cards, debit cards and ACH transactions. The virtual terminal does everything a physical credit card machine will do and much more. With the click of a mouse you can set up recurring billing, real time transaction information, customizable reports, create email invoices and allow your clients to pay you without even talking to them. Clients that try Easy Pay Direct never want to process credit cards with anything else.

Industry
Finance & Insurance
Company Size
11-50 employees
Headquarters
Austin, Tx
Year Founded
2006
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