Job Description

Life at aptihealth
aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You’ll join a mission-driven team that’s curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We’re proud to be named one of the world’s top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we’re building a better, more accessible future for mental health.

What We Offer

• The chance to make life better for millions of people
• Smart, supportive colleagues who care about what they do
• A place where new ideas quickly turn into real results
• A culture that values curiosity, collaboration, and inclusion
• A team built on trust, accountability, and continuous learning

Your Role

As a Certified Medical Assistant, you will provide administrative, clinical support, scheduling, and coordination of member services for a collaborative behavioral health team that includes psychiatric nurse practitioners and psychiatrists.

In this role, you will serve as a key resource for patients and parents/caregivers, helping to engage, educate, and support members throughout their care journey to encourage retention in treatment and adherence to care plans. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced virtual care environment.

Requirements

• 2+ years of experience as a Certified Medical Assistant (CMA)
• Proficiency with Electronic Health Records (EHR/EMR) systems
• Strong written and verbal communication skills with the ability to effectively support patients and providers in a virtual environment (phone, video, email, etc.)
• Ability to prioritize patient needs and appropriately triage requests under clinical direction
• Experience supporting patients in a telehealth or virtual care setting preferred

Responsibilities

• Conduct outreach to patients and/or parents/caregivers to confirm initial appointments and provide education regarding services, processes, and expectations
• Obtain required consents and releases of information (ROIs), including medication management agreements, refill policies, HIXNY consent forms, and controlled substance agreements
• Respond to patient and parent/caregiver inquiries and triage requests as appropriate, including scheduling, medication refill requests, forms, notes, and lab orders
• Coordinate care and communication with primary care providers and external healthcare providers regarding records requests, referrals, and continuity of care
• Manage and process clinical correspondence, forms, and letters, including school medication forms, work/school excuse notes, and FMLA documentation
• Support prescription management and laboratory orders through communication with patients, pharmacies, and labs as directed by providers
• Perform additional duties within the scope of CMA certification as assigned

Benefits

• Comprehensive Medical, Dental, and Vision plans available
• Paid Time off, Sick Time and Paid Company Holidays
• 401k Retirement Savings Program with 2% Company matching
• Voluntary Life Insurance
• Employee Assistant Program (EAP)
• Competitive Salary
• Work from home

Job Type: Full-time / Hourly (40 hours / week)
Working Hours: Monday – Friday 8am – 4:30pm
Location: Remote / NY
Pay Rate: $20-22/hr

About aptihealth
aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. For more information, please visit www.aptihealth.com

To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.

aptihealth, inc. | 1785 Route 9, Clifton Park, NY 12065