Job Description

ABOUT US

A Specialty Path to Whole-Person Health

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. We meet patients where they are—providing convenient, affordable care close to home while addressing not just the immediate issue, but the full health picture behind it. Founded in 2017 to change the way specialty care is delivered, Upperline brings together physicians, advanced practice providers, and an integrated care team to focus on root causes, improve outcomes, and keep patients healthier for the long term.

For patients who qualify, Upperline Plus extends this model even further. Upperline Plus is our value-based care program, designed to provide personalized, preventive support beyond the clinic walls. Patients keep the doctors they know, while gaining 24/7 access to a dedicated care team that checks in between visits, coordinates across providers, and helps make sense of their care.

At Upperline, we do more than treat conditions. We deliver care that stays with you.

ABOUT THE CERTIFIED MEDICAL ASSISTANT (PRIMARY CARE)

In our patient-centered, outcomes-driven environment, the Certified Medical Assistant supports patients through both in-office clinical duties and coordinated care beyond the visit. Responsibilities may include rooming patients, obtaining medical history, vitals, administering injections / immunizations, performing phlebotomy and specimen collection, conducting EKGs, point-of-care testing, assisting with minor in-office procedures, performing wound care / dressing changes, and administering medications per provider protocol and standing orders. The MA also ensures continuity of care by coordinating referrals / follow-up, supporting chronic disease management, assisting with prior authorizations, and partnering with the extended care team to close care gaps and improve patient outcomes.

WHO WILL THRIVE IN THIS ROLE

Individuals who are compassionate, organized, adaptable, and motivated by making a meaningful difference in patients’ lives will thrive in this role. Successful candidates enjoy working in fast-paced environments, value collaboration, and are committed to continuous learning and patient advocacy.

LIVING OUR C.A.R.E.S. VALUES

• Compassion – Treat every patient with empathy, dignity, and care
• Accountability – Take ownership of responsibilities and uphold high standards
• Respect – Foster a welcoming, inclusive, and professional environment
• Excellence – Strive for continuous improvement and quality outcomes
• Service – Support patients, providers, and teammates with purpose

QUALIFICATIONS OF THE CERTIFIED MEDICAL ASSISTANT (PRIMARY CARE)

• Certified Medical Assistant (CMA) is required (documentation is requested during application prior to interview)
• Two (2) years MA experience preferred
• Primary care or outpatient clinic experience strongly preferred
• Strong knowledge of medical terminology and basic pharmacology
• Experience with team-based care models
• Care coordination or case management experience preferred
• Experience with adult and geriatric patients preferred
• EMR experience preferred; AthenaHealth ideal
• Proficiency in Microsoft Office tools
• Reliable transportation and valid driver’s license
• Strong customer service orientation and communication skills
• Ability to multitask in a fast-paced environment

COMPENSATION

Compensation is competitive and commensurate with similar roles in the region, based on prior training and experience.

Job Type: Full-time