Job Description

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

The Medical Assistant is amultiskilledhealth professional who works collaboratively with healthcare providers to deliverhigh-quality,patient‑centeredcare. Trained in both administrative and clinical functions, the Medical Assistant supports efficient clinic operations, ensures patient comfort and safety, and contributes to a positive care experience.

Areas of Accountability

This position is directly accountable for the following key areas:

1. Patient Experience & Customer Service

• Provideexceptional, welcoming, and professional interaction for everypatient.

• Demonstrate a positive attitude, empathy, optimism, and a strong commitment to service.

• Assistpatientsbyidentifyingneeds, answering questions, and findingtimelysolutions.

• Communicate clearly using proper language, grammar, tone, and professionalism.

1. Administrative Support

• Perform front desk reception duties, including greeting patients with professionalism and warmth.

• Answer phones, schedule appointments, and provide instructionsforthe registration process.

• Complete andmaintainmedicalrecordsfollowing organizational standards.

• Prepare and type correspondence; process mail and manage office communications.

• Process, code, and complete insurance claim forms accurately.

• Perform purchasing, inventory management, and equipment maintenance tasks.

• Usecomputer-basedsystems for billing, transcription, scheduling, insurance claims, accounts receivable, and database entry.

• Arrange hospital admissions, radiology appointments, and external referrals.

• Call prescriptions into pharmaciesbyprovider’s orders.

1. Clinical Care & Patient Support

• Welcome and room patients, ensuring a warm and supportive experience.

• Measure and document vital signs, patient histories, allergies, and chief complaints.

• Provide patient educationregardingmedications, treatments, chronic disease management, and special diets.

• Prepare patients for examinations and perform routine screening tests.

• Assistproviders with exams, minor procedures, and office surgeries.

• Prepare lab forms, perform phlebotomy, and collect various lab specimens.

• Conduct basic laboratory tests and ensure proper documentation.

• Follow the “Time Out” protocol for all procedures.

• Demonstrate familiarity with Ryan White, Title X, and Sliding Fee Scale documentation requirements.

• Perform EKGs;assistwithX-rayand physical therapy procedures when needed.

• Administer medications and injections (IM, vaccines, antibiotics, hormonal, etc.) under provider orders.

• Change dressings, apply bandages, and provide first aid treatments.

• Sterilize instruments;maintainexam rooms, supplies, and equipment.

• Dispose of biohazard materials in compliance with OSHA standards.

• Practice all OSHA safety procedures consistently.

• Enterhigh-qualityclinical documentation that meets legal, ethical, and organizational standards.

• Participate in quality management and quality assurance initiatives.

1. Medication, Record, & Communication Management

• Sort and fax approved prescription refills to pharmacies.

• Coordinate referrals, radiology orders, and laboratory orders while verifying insurance requirements.

• Prepare, release, and obtain medical records upon receipt of proper patient authorization.

• Scan relevant documents into the EHR promptly for provider accessibility.

• Check phone messages regularly and return calls promptly, or route them to theappropriate teammember.

• Follow organizational medication policies for administering, receiving, storing, and transferring medications and vaccines.

1. Compliance, Safety, & Operational Support

• Complete daily and monthly assigned tasks, including POCT controls and documentation.

• Maintain required training for Food Bank and Food RX programs.

• Complete ASN TVFC state training modules related to vaccine storage, handling, transferring, and data logger use.

• Follow guidelines for ordering, managing, and storing private vaccines and medications.

• Demonstrate understanding of incident reporting and the protocol for calling clinical codes.

• Maintain knowledge of cliniclife safetycomponents (emergency exits, fire extinguishers, spill kits, eye wash stations).

• Provide input on quality improvement projects and support operational benchmarks.

• Performadditionaldutiesassigned to support clinic operations and patient safety.

1. Flexibility & Additional Responsibilities

• Providecross coverageto other clinics as needed.

• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.

• Performadditionalduties or special projects assigned to supportorganizationoperations.

• Understand that the responsibilities listed are not intended to beall‑inclusiveand may evolve based on the needs of the clinic.

Education,Licensure/Certification:

• High school diplomaor GEDrequired.

• Medical Assistant Certificationisrequired.

• BLS (Basic Life Support) Certificationrequired.

Experience,Skills/Abilities Related Requirements:

• Bilingualproficiencyin English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply.

• Experience working with patients, clients, or the public in afast-pacedenvironment preferred.

• Demonstrated competency in communication,problem-solving, andmaintainingprofessionalism under pressure.

• Soft skills such as empathy, adaptability, teamwork, and aservice-orientedmindset.

• Proficiencywith electronic health records (EHR) systems, scheduling software, and basic office technology and software preferred.

Continuing Education and Training Requirements:

• Participates in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements.

• Maintain Medical Assistant Certification.

• Maintain BLS (Basic Life Support) Certification.