Job Description

About Avenue360 Health and Wellness

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

About us

Avenue 360 is aFederalQualified HealthcareCenter(FQHC)that strives to provide high quality and caringserviceto promote healthy people and communities. Our 360-degree approach addresses medical, dental, and behavioral health needs as well as addressing non-medical drivers of health like housing and transportation.Our compassionate care extends to those with and without insurance. Westrive to not only be the provider of choice but the employer of choice.

OurValues PACT

• We take PRIDE in ourwork.

• Wehave apositive ATTITUDE.

• We are CARING and CUSTOMER-SERVICE oriented.

• We area TEAM.

The Front Desk Specialist serves as a key contributor to the overall patient experience and playsa central rolein supporting the healthcare team. As the first point of contact for individuals seeking care, this position ensures that every patient is welcomed, informed, and guided through theinitialsteps of their visit. By managing essential administrative processes,maintainingaccuraterecords, and delivering exceptional customer service, the Front Desk Specialist helps create a smooth, efficient, andpatient‑centeredenvironment.

Areas of Accountability

This position is directly accountable for the following key areas:

1. Patient Experience & Customer Service

• Serve as theclinic’sfirst point of contact and set the tone for the patient’s visit.

• Provide a welcoming, professional, and supportive environment.

• Address questions, concerns, and complaints with empathy and clarity.

1. Patient Intake & Information Management

• Ensureaccurateand complete patient information is collected and updated.

• Manage required forms, documentation, and EHR entries with precision.

• Maintain confidentiality and uphold privacy standards.

1. Appointment & Scheduling Coordination

• Schedule, confirm, and adjust appointments efficiently.

• Support patient flow by managingcheck‑ins,check‑outs, andwalk‑ins.

• Follow up on missed appointments and ensure daily schedules are fullydispositioned.

1. Communication & Team Support

• Maintain clear communication with clinical and administrative staff.

• Relay information that supports smooth care delivery and operational efficiency.

• Respond to EHR messages and tasksin a timely manner.

1. Insurance & Eligibility Verification

• Verify insurance coverage and eligibility prior to appointments.

• Assistpatients with understanding general payment expectations.

• Coordinate with eligibility staff on admissions, renewals, and changes.

1. Administrative & Operational Support

• Answer phones, return messages, and document communications promptly.

• Maintain organized, clean, and welcomingfront‑of‑houseareas.

• Support basic administrative tasks such as supply tracking and payment collection.

• Providecross‑coveragewhen needed to ensure continuity of operations.

1. Compliance, Training & Professional Standards

• Participate in required training andmaintainknowledge of policies and procedures.

• Uphold professional conduct, accuracy, and reliability in all duties.

• Follow organizational standards for safety, privacy, and service quality.

1. Flexibility & Additional Responsibilities

• Providecross‑coverageto other clinics as needed.

• Adapt to changing priorities and assist with tasks outside of routine responsibilities as needed.

• Performadditionalduties or special projects assigned to supportorganizationoperations.

• Understand that the responsibilities listed are not intended to beall‑inclusiveand may evolve based on the needs of the clinic.

Education,Licensure/Certification:

• High school diploma or GEDrequired.

• Additionalcoursework or training in healthcare administration, customer service, or office management preferred.

• Professional certifications in medical office administration or customer service are a plus.

Experience,Skills/Abilities Related Requirements:

• Minimum of 1 year of experience ina healthcare, customer service, or administrative setting.

• Experience working with patients, clients, or the public in afast‑pacedenvironment preferred.

• Strong ability to multitask whilemaintainingaccuracy and attention to detail.

• Demonstrated competency in communication,problem‑solving, andmaintainingprofessionalism under pressure.

• Soft skills such as empathy, adaptability, teamwork, and aservice‑orientedmindset

• Proficiencywith electronic health records (EHR) systems, scheduling software, and basic office technologyand softwarepreferred.

• Bilingualproficiencyin English and Spanish is preferred to support effective communication with patients, though candidates who are not bilingual are still encouraged to apply.

Continuing Education and Training Requirements:

• Participates in all required training and continuing education as outlined by the organization, funding sources, and any applicable licensure requirements.