Job Description

Heritage Health is seeking a full-time (1.0 FTE) Certified Medical Assistant to join our team in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

A $3,000 sign-on bonus is available to new team members as part of this opportunity.

What You'll Love About Working Here:

Purpose-Driven Work: Be part of an organization dedicated to enhancing lives and building healthier communities.

Supportive Culture: Experience a fun, collaborative, and encouraging team environment where your contributions are valued.

Work-Life Balance: Enjoy a predictable schedule so you can focus on what matters most, both at work and at home.

Growth & Collaboration: Work alongside talented professionals who are committed to delivering the best outcomes for our patients and community partners.

Competitive Compensation: Receive a strong pay package and exceptional benefits that support your well-being and future.

Why Join Heritage Health? Enjoy Exceptional Benefits Designed for You

Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance for full-time employees. Choose from multiple plan options to fit your needs, with generous employer contributions for dependents.

Flexible Paid Time Off (PTO): Start your first year with 200 hours (25 days!) of all-in-one PTO—covering vacation, personal, sick, and holiday time. Our streamlined PTO program gives you more control and flexibility, plus the option to cash out extra time off. We believe in supporting your work-life balance from day one.

Extended Illness Bank (EIB): Additional paid time for serious illness or hospitalization, supporting you and your family when it matters most.

Retirement Savings: 403(b) retirement plan with automatic enrollment and a competitive employer match—100% of the first 3% and 50% of the next 2% you contribute. Build your future with confidence

Life & Disability Insurance: Employer-paid life and long-term disability coverage, plus voluntary options for extra protection.

Employee Assistance Program (EAP): Free, confidential counseling and wellness resources for you and your household, including telehealth visits, legal and financial support, and more.

Additional Perks: Student loan repayment program for eligible positions, LifeFlight membership for emergency medical transport, and access to a dedicated benefits advocate team for personalized support.

Certified Medical Assistant (CMA) supporting our Nurse Practitioner Residency Program—a collaborative, learning-focused environment designed to support the development of new healthcare providers. In this role, you'll work closely with providers, fellow medical assistants to deliver high-quality, patient-centered care. This is an excellent opportunity for a CMA who thrives in a team-oriented setting and is passionate about contributing to a positive and educational clinical environment.

Schedule Monday, Tuesday, Thursday, and Friday. 7:00am - 5:30pm

Requirements

• Completion of nationally accredited Medical Assistant program or relevant work experience and certification as a Registered Medical Assistant.
• Certification from a nationally recognized organization (AAMA, NHA, NCCT or AMT) or must obtain within six (6) months of hire.
• Minimum of one year of prior outpatient medical assistant experience preferred.
• BLS or ACLS certification or must obtain within 90 days of hire.
• Valid driver’s license and reliable transportation if hired for a float position.

Knowledge, Skills, and Abilities Required:

Successful completion of a nationally accredited Certified Medical Assistant certification program or relevant work experience and national certification or registration as a Medical Assistant.

Duties and Responsibilities:

1. Timely rooming of patients, performing vital signs, taking chief complaint, and verifying medication list.
2. Required vital signs on each patient: annual height; weight, pulse, respiratory rate, blood pressure. Oximetry when indicated.
3. Prepping exam room and patient for procedures, such as minor surgery, physicals, female exams, etc.
4. Remain in exam room for all pelvic, breast, rectal, or genital examinations.
5. Complete paperwork related to office visit (lab requisitions, pathology forms, WHC forms).
6. Clean examination rooms after each visit and at the end of each day.
7. Restock exam rooms weekly and as needed.
8. Call patients with lab and/or test results after provider has reviewed results and written recommendations.
9. Return all patient phone calls promptly. Same day call-backs are preferred. All calls must be returned within 24 hours. Urgent calls should immediately be brought to the provider’s attention.
10. Document critical lab values/test results when received via telephone and immediately bring results and chart to provider.
11. All PT/INR results should be brought with chart to provider on the day in which results are received.
12. Pharmacy refills may be done after the provider has approved. Document all refills on medication refill sheet. Update medication log at each appointment. Provide samples/stock medications to patients as instructed by provider. Providers must check to ensure proper medication is being dispensed.
13. Sample meds to be checked weekly for expiration dates and log completed.
14. Enter diabetic patient information into the PECOS registry daily.
15. Perform injections, vaccinations, finger-sticks, urinalysis, urine pregnancy testing urine drug screens as directed by provider.
16. Complete all documentation related to childhood vaccinations – Vaccination record IRIS forms, parental consent/refusal forms. Log all injection lot #, expiration date, site.
17. Make referrals as requested by provider; complete Health Connection referrals for Medicaid patients. Fill-out vouchers if indicated.
18. Schedule diagnostic tests (mammograms, echocardiograms, MRI, CT, etc.)
19. All work assigned by supervisor or provider must be completed in the week in which it was assigned. All Friday work should be completed no later than Monday. All work assigned prior to long holiday weekends must be done prior to the end of the workday.
20. Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
21. All documentation must be initialed, signed and dated.
22. Regular and predictable attendance is an essential function of this position.
23. Other job-related duties as assigned.

Safety:

Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Physical/Mental Requirements:

Required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Regularly lift, push and/or move up to 25 lbs. Occasionally lift, push and/or move up to 50 lbs. Rarely lift, and/or move greater than 50lbs with assistance. Regularly push greater than 50lbs. Must be able to manage efficient keyboard use, hear, see, speak and read.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to solve complex practical problems
• Positive interpersonal, communication & persuasion skills over the phone, computer & in person
• Must be able to simultaneously manage several objectives and assign priorities
• Deal with a wide variety of variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written or oral form
• Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
• Ability to work overtime as needed, maintain alertness & meet the controlled substance policy.
• Good judgment and sound decision making and conflict management skills to inspire confidence from the customer
• Manage complex analysis and use deductive reasoning

Working Conditions:

Work is normally performed in a typical interior/office work environment in a clinic. Work may be demanding and chaotic at times. Exposed to patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind.