Job Description

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

Mission Statement:

Our Mission is to be the premier regional provider of integrated, community-based healthcare

by combining evidence-based clinical practices, outstanding patient service, innovative care partnerships, and team-driven excellence, within a healthy fiscal environment.

Summary Job Description:

The Medical Assistant performs a wide variety of duties and responsibilities in a manner that emphasizes quality of care and customer service. The MA works collaboratively with all Clinical services staff in support of direct patient services, exhibiting flexibility and a positive attitude. Patients are the key priority in this position, requiring the MA to serve as a point of contact in an environment that promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, exercising discretion, diplomacy, and tact in patient/staff interactions. The MA communicates to the Lead MA immediate concerns regarding patient interaction. The MA reports to the Health Center Administrator.

Age/Patient Populations Served (Double-click on box to activate appropriate indicator)

Age of Patient Population Served

Pediatric (0 - 19 yrs.)

Adult (19 – 64 yrs.)

Geriatric (65 yrs. & older)

Nonage Specific Task (N/A)

Population:

Bariatric Patients: BMI greater than 40, or greater than 35 with weight-related comorbidities

Patient with exceptional communication needs

Patient with developmental delays

Patient at the end of life

Patient under isolation precautions

All Populations

Essential Duties and Responsibilities:

Specific tasks include:

• Triage patients, including Blood Pressure, Weight, Height, Pulse, and Temperature
• Administer Injections, Immunizations, and Venipuncture according to orders in the EHR for adults and children
• Collection of Lab Specimens
• EKG if needed
• Responsible for reporting to other sites as needed
• Responsible for all front Desk Functions in a Primary Care setting
• Schedule Appointments
• Schedule specialty and ancillary appointments
• Answer Phones
• Responsible for patient registration data entry
• Verify insurance
• Daily Batching of encounter forms
• Follow up for reports from specialists
• Assist Providers and Clinical staff as needed
• Assist patients as needed
• Review patients' charts and encounter forms for completion
• Scan Reports to the EHR and distribute
• Ensure that prescription refills and voicemails are retrieved daily
• Extensive medical terminology
• Report Incidents as they occur.
• Complete assigned training as required
• Utilize CPR skills if necessary
• Other duties as assigned

PHMC Compliance Responsibilities:

• Understands and adheres to PHMC compliance standards as they appear in the PHMC Code of Conduct, Whistleblowers, and Conflict of Interest Policies.
• Keeps abreast of all pertinent federal, state, and PHMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Comply with HIPAA and Confidentiality Policies and Procedures as they apply to the job.
• Comply with Department of Public Health (DPH), The Joint Commission, and other accreditation and regulatory agencies' standards.
• Adhere to all PHMC Policies and Procedures.
• Knowledge and adherence to Infection Control and Environment of Care Guidelines and Procedures as described in the annual education module.
• Maintain MDS sheets according to federal and state regulatory agencies
• Keeps all required Certifications current
• Completes all Continuing Education requirements according to PHMC University

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills:

• Phlebotomy and Lab Skills, Knowledge of billing procedures, and Insurance verification
• Data Entry
• Familiar with Managed Care Plans and Referral Process
• Knowledge of ICD 9/10 Codes
• Extensive Medical Terminology
• Extensive Organization Skills
• Must have a pleasant manner
• Ability to assist Clinical Staff when required
• Ability to manage and complete work assigned
• Must be flexible

EXPERIENCE:

One to two years of experience in a clinical laboratory/medical office environment.

EDUCATION:

• High School Diploma or GED equivalent
• Diploma from an accredited Medical Assistant School
• Medical Assistant Certification
• CPR Certification

PHYSICAL DEMANDS:

Position requires standing 2/3 of the time, walking 2/3 of the time, sitting under 1/3 of the time, use of hands and/or fingers to handle or feel 2/3 of the time, ability to reach with hands and arms, under and/or over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time, talk or hear over 2/3 of the time. Position requires lifting to 10 lbs. up to 1/3 of the time.

WORK ENVIRONMENT:

Moderate noise (examples: business office with computers and printers, light traffic) and exposure to blood-borne pathogens that will require the use of personal protective equipment.

PHMC is an Equal Opportunity and E-Verify Employer.