Job Description

Certified Medical Assistant - CMA

Indianapolis, IN (On-site) | Full-Time | Starting at $21.50/hour (higher pay available based on experience) + benefits

Since 1967, Damar Services, Inc has been recognized in central Indiana, and throughout the state, as one of the largest not-for-profit organizations and a leading provider of specialty behavioral health and intellectual and developmental disability (I/DD) services at our facilities in Southwestern Marion County and across Indianapolis. Damar’s service and support array has expanded over the years, providing a full continuum of care including Applied Behavior Analysis (ABA) clinics, residential and group home operations for children and adults, intensive behavioral interventions, diagnostic and evaluation services, community-based services for child welfare and juvenile justice involved children and families, and primary and outpatient behavioral healthcare services, serving more than 1,500 individuals each day. Because we believe that quality services should be available and accessible to all, regardless of an individual’s circumstances, Damar Health Services opened with the mission to provide innovative and effective healthcare services in and to communities of greatest need.

Damar Services is seeking a dedicated and compassionate Certified Medical Assistant to join our team. In this role, you will ensure patients receive the medication that requires pre-authorizations from insurance carriers by receiving prescriptions, addressing and rectifying rejected claims and conducting necessary third party authorization requests. This position will also provide clinic support including performing standard clinical medical assistant duties as needed such as rooming patients, taking vital signs, managing prescription refills, or administering injections—depending on facility workflow.

Schedule

Monday-Wednesday: 8a-5p

Thursday: 8a-6p

Friday: 8a-4p

Location

Damar's Health Services Clinic located at 5715 Decatur Blvd, Indianapolis, IN 46241

Key Responsibilities

• Manages prior authorization and precertification requests for medications, procedures, diagnostic imaging, and other services by initiating, submitting, tracking, and following up with insurance carriers
• Prepares and submits supporting clinical documentation and coordinates appeals for denied authorizations when appropriate
• Serves as the primary point of contact between providers, patients, pharmacies, insurance companies, and case managers to resolve authorization questions, delays, and denials
• Verifies insurance coverage and eligibility to support timely processing of prior authorization requests
• Monitors pending and expiring authorizations and proactively follows up to prevent delays or interruptions in patient care
• Maintains accurate and detailed documentation of authorization activity within the electronic medical record (EMR/EHR)
• Collaborates with physicians, nurses, pharmacists, and other interdisciplinary team members to obtain information needed to support authorization requests
• Ensures compliance with HIPAA regulations and organizational policies while handling confidential patient information
• Utilizes electronic medical record systems and insurance payer portals to efficiently process, track, and update authorization requests
• Interviews patients to obtain medical histories and records vital signs, including blood pressure, height, weight, temperature, and pulse
• Prepares patients for examinations and assists providers during physical examinations and minor procedures
• Prepares and administers medications and vaccinations under the direction of a licensed healthcare provider and within scope of practice
• Cleans, disinfects, and prepares examination rooms and medical equipment while following infection prevention and safety protocols

Qualifications and Skills

• Required:
  • 1 year of experience working in a medical office setting
  • CMA (Certified Medical Assistant)
  • Minimum age of 18 per licensure requirements
  • Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions
  • Successfully complete a pre-employment physical
  • Favorably meet and maintain Damar’s background screening
• Preferred:
  • 1+ years of or prior authorization experience

Benefits and Perks

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $5,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

Apply today! We review applications daily and can begin interviews within 48 hours.

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