About the job

Works under general supervision of physician and/or APP to provide clinical support to physicians and APPs in delivery of patient clinical care and administrative support.

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Qualifications

• Be at the designated workstation prepared and ready to work during specified work hours as assigned.
• Opening of the clinic to include unlocking doors, turning on lights, starting up individual computer at your workstation, chart prep, open restroom, patient exam rooms, testing of urine controls, turn on equipment as needed, etc.
• Surgery scheduling
• Maintain an efficient patient flow for the provider.
• Answer incoming calls requiring MA assistance, discuss acute symptoms with the physician when necessary. Return patient calls and process prescriptions in a timely manner.
• Process and document ALL prescriptions in the patients EHR.
• Document calls and any outside communications in to patients record in EHR.
• Perform any tests or tasks assigned by the Provider.
• Prepare and assist Provider with exams and procedures.
• Clean, prepare and stock exam rooms, lab area and rest room daily.
• Prepare specimens for the lab as necessary.
• Adhere to the lab insurance matrix for all specimens to be sent out.
• Administer injections and draw blood using aseptic technique.
• Clean, disinfect and sterilize instruments daily.
• Performing catheterization using sterile technique.
• Document all necessary MA workflow in the appropriate EHR templates.
• Complete reports for missing results as given by the Administrator.
• Complete all logs required by OSHA within the time frame as outlined by OSHA, i.e. exam room cleaning logs, freezer temp log, eye wash station log, fridge temp log.
• Manage and maintain any CLIA requirements as necessary.
• Manage and maintain all OSHA standards.
• Maintain stock of all medical supplies necessary for clinic use. Place order with Henry Schein or notify Administrator of supply needs.
• Complete/process all prior authorizations for medications.
• Complete/process all Title 19s as needed.
• Complete Letter of Medical Necessity as needed.
• Perform chart take down daily/weekly as needed. Place all PHI and any reports that have not previously been scanned in the appropriate scan bins for staff to scan.
• On a weekly basis, ensure all chart notes are in patient charts for the providers you have assisted during that week. Once you have verified the note is in and complete, shred the dictation notes.
• Ensure all files in exam rooms and providers file are stocked on a weekly basis or daily if needed.
• Perform weekly spore testing for the autoclave.
• Maintain cystoscope pressure testing/cleaning/sterilization station daily with proper documentation.
• Clean and maintain the supply and sample cabinet.
• Notify call center of physician schedule changes.
• Complete all patient phone calls by end of each day.
• Schedule outpatient or inpatient surgeries or services as assigned.
• Perform any tasks, duties or special projects as assigned by the Administrator.

Required Proficiencies or Specialized Knowledge:

• Maintain a basic understanding of urology-related terminology, medications, procedures and instruments used.
• Analyze and prioritize information to maintain a well-organized and efficient clinical structure.
• Utilize good communication skills during interactions with parents, patients, coworkers and providers.
• Achieve and maintain positive working relationships and rapport with ALL coworkers, physicians, employees and other health care providers to ensure quality delivery and promotion of health care.
• Work should be performed in accordance with established procedures and by using independent judgment and discretion.
• Must have excellent interpersonal skills as well as verbal and written communication skills
• Must maintain a professional appearance and demeanor. Appropriate work attire is scrubs at all times.
• Must have the ability to multi-task and pay very close attention to detail.
• Must have the knowledge of medical office methods and procedures.
• Must have the ability to perform specimen collection, vital signs, urinalysis, catheterization and instrument sterilization.
• Must have basic computer skills and an understanding of the practices EMR/PM and Document Management Systems.
• Maintain MA certification and required CEUs.

Certificates, Licenses, Registrations:

• Active Certified Clinical Medical Assistant Certification