Job Description

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.

About the Role

We are looking for world-class Certified Health Coaches who are passionate about our mission, comfortable in a dynamic, start-up environment, highly collaborative, and supportive. Our Certified Health Coaches provide 1 on 1 virtual coaching to our members.

The qualities of a Certified Health Coach include excellence in relationship building and communication, a high level of empathy, a passion for health and well-being, enthusiasm for continued learning, compassion, integrity, attention to detail and organization.

Primary Responsibilities

• Provide a human touch to the digital recovery experience for members
• Support members’ journeys, reinforcing skill-building and behavior change to optimize engagement in the app
• Reach out to members per service and workflow expectations
• Manage member expectations of experience and outcomes
• Actively listen to and address member challenges while collaborating with them to make healthy lifestyle changes
• Monitor member pathway dashboard and key performance indicators (KPIs)
• Triage member queries and advise appropriate team members, as outlined by clinical and technical protocols
• Document all communications using Clinical Documents
• Participate in regular coaching observations and ongoing training with Team Leader and management.

Qualifications

• Current NBC-HWC designation and minimum of 1 year of experience as a health coach in person and/or in a virtual setting is REQUIRED
• Minimum of a bachelor’s degree or commensurate experience
• Experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss, nutrition, mental health preferred
• Excellent communication and collaboration skills
• Continuous learning mindset
• Comfortable in a dynamic, fast-paced, start up environment.
• Ability to work independently with discipline and urgency.
• Knowledge and understanding of integrative, science- and evidence-based coaching techniques and modalities including - but not limited to - motivational interviewing, appreciative inquiry and positive psychology
• Knowledge of digital health, behavioral health and musculoskeletal conditions a plus
• Commitment to maintaining certification and continuing education requirements

Skills

• Excellent communication and collaboration skills
• Motivational Interviewing
• Appreciative Inquiry and Positive Psychology
• Change Management