The Certified Air and Ground Transport Communications Specialist works closely with internal TGH teams, pre-hospital Fire and EMS services, law enforcement personnel and physicians across Florida to facilitate safe, efficient and prompt acute care transportation by air and/or ground ambulance. Plays a crucial role in ensuring safe and successful patient outcomes. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.

• High School Diploma or GED
• Active Florida Emergency Medical Tech (EMT) or Certified Nursing Assistant (CNA) license
• Certified Flight communicator (CFC) by International Association of Medical Transport communications Specialists (IAMTCA) at time of hire or within three (3) months of hire
• Certified Patient Care Technician/Assistant (CPCT/A) by National Healthcare association (NHA), or other issuing body (unless candidate holds and active Florida EMT or CNA license)
• Basic Life Support (BLS) from the American Heart Association or American Red Cross
• Previous experience of flight operations, dispatch or healthcare related experience
• Proficiency in departmental systems and equipment, including radios, flight computer-aided dispatch software, mapping tools and aviation vendor Operational Control Center platforms. Working knowledge of medical terminology to support effective communication in healthcare environments.
• Strong collaboration and communication skills with internal teams, hospitals and public safety agencies, ensuring timely and professional interactions.
• Advanced customer service skills with the ability to convey information clearly and effectively in both verbal and written formats.
• Skilled in operating multiple communication channels, including radio, phone and satellite devices.
• Accurate and efficient multimodal data entry skills.
• Demonstrated ability to multitask and make sound decisions in high-pressure, fast-paced environments.
• Ability to remain calm under stress while providing prompt, precise direction.