The Mission of the Ohio Department of Commerce

is promoting prosperity by protecting what matters most

The Division of Real Estate & Professional Licensing helps ensure Ohioans’ investment in their largest asset – their homes – is a sound one. This includes licensing, educating, and enforcing Ohio laws for real estate brokers, salespersons, real estate appraisers, home inspectors and foreign real estate dealers and salespersons. The division also registers cemeteries and real estate developments located in other states that are marketed in Ohio. REPL also has responsibilities under the Manufactured Homes Program and is responsible for licensing and inspecting brokers/dealers and salespersons. The Video Service Authorization Section provides complaint services, education and outreach to cable consumers, local governments, and cable providers.

Our Guiding Principles

Making an IMPACT for the customer:

• Inclusive
• Motivated
• Proactive
• Accountable
• Customer-Focused
• Teamwork

The Division of Real Estate & Professional Licensing is seeking candidates to fill a Certification/Licensure Examiner 2/Customer Service Assistant 2 (CLE 2/CSA 2) position. This position will have responsibilities on both the Licensing and Customer Service teams. The CLE 2/CSA 2 will perform the following duties which include, but are not limited to:

• Respond to email inquiries received by the division.
• Answer Customer Support Center phone line.
• Advise customers on application qualifications, submission requirements and technical information.
• Qualify calls to determine the appropriate path for resolution.
• Process incoming mail to include stamping, reviewing for completeness, logging and filing.
• Assist with research into customer inquiries.
• Review and process applications to verify applicants have met standards and provide recommendations.
• Independently ensures applicant’s experience meets criteria for the appropriate level of license or certification for appraisers, brokers, salespersons, or company licenses as they pertain applicable to state and federal laws, rules, policies, and procedures.
• Process necessary paperwork and make recommendations to resolve deficiencies.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation ( Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.

-Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.

-Or 12 mos. exp. as Certification/ Licensure Examiner 1, 16841.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Clerical & Data Entry

Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made.

Application Status: You can check the status of your application online by signing into your profile. Careers to which you’ve applied will be listed. The application status is shown to the right of the position title and application submission details.

The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions.An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.