Job Description

How will you make an impact in this role?

Centurion Relationship Managers curate luxury travel and lifestyle experiences for our Centurion Members.

Centurion Membership offers Card Members access to a world few will ever experience. Our Centurion Members have a dedicated Relationship Manager, someone who can personalise features and benefits to deliver the finest experiences.

As a Relationship Manager, you will:

• Engage deeply with Centurion Members, building strong relationships by understanding their preferences and exceeding expectations
• Curate and plan luxurious travel experiences, secure the finest dining options, and provide access to the most exclusive events
• Research and stay informed about luxury trends, destinations, and lifestyle offerings to deliver exceptional service
• Anticipate and personalise solutions to maximise the value of Centurion Membership for each Member
• Serve as the single point of contact for American Express, supporting requests related to the operation of the Card, from Card Servicing enquiries to queries involving other areas of the enterprise.
• Achieve key performance indicators while fostering loyalty and driving profitability

To succeed in this role, you will be:

• An experienced Travel Agent/Consultant with extensive knowledge of the retail travel industry
• Skilled in using Global Distribution Systems (GDS), ideally Sabre
• Self-motivated and proactive, with a passion for delivering outstanding experiences
• Detail-oriented, ensuring accuracy and precision in every interaction and booking
• Well-articulated with strong written and verbal communication skills, capable of crafting clear, professional, and engaging correspondence
• A natural relationship builder, confident in inspiring and delighting Centurion Members
• A problem-solver, resourceful and confident in finding solutions quickly
• Knowledgeable about luxury products, including airlines, hotels, retail, dining, theatre, fashion, sports, and events

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.