Porsche Retail Group Ltd

Centre Support Assistant

Porsche Retail Group Ltd  •  Sidcup, GB (Onsite)  •  21 days ago
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Job Description

As a Centre Support Assistant / Showroom Host you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.

When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.

Responsibilities:

  • Welcome visitors and customers promptly and professionally
  • Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
  • Direct customers to the appropriate department or team member
  • Manage incoming calls, forwarding them onto the right department.
  • Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displays
  • Offering refreshments and ensuring the waiting areas are well stocked and clean
  • Gathering customer feedback and insights to improve the showroom experience and reporting any concerns
  • Support administrative tasks as required

Requirements

Preferred Skills/Experience:

  • Background in hospitality, retail, reception or similar customer facing role
  • A friendly and approachable demeanour, with excellent communication skills
  • Good organisational skills and attention to detail
  • Ability to manage multiple tasks in a fast-paced environment
  • Team orientated mindset
  • Basic computer skills (Microsoft office, customer database systems)

Desirable Experience

  • Full Driving Licence
  • Experience of working in a large franchised automotive dealership
  • Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.
  • PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

  • £13.55ph plus 10% quarterly bonus
  • Working Pattern:
    • 36 Hours including Saturday working
  • 33 days per year, pro rata
  • Option of a VW Group Vehicle at preferential leasing rates
  • Dedicated mental health champions
  • Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
  • Life Assurance
  • DC Pension Scheme
  • Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre:
Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Porsche Retail Group Ltd

About Porsche Retail Group Ltd

Formed in 2003, Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain.

We are one of the largest Porsche Dealer Groups in the UK. The Group includes two Porsche Exclusive Flagship Dealers (Hatfield and Mayfair), one of only three Classic Porsche Partner Centres in the UK (Hatfield) and the only 918 Spyder specialist Centre in the country (Reading). Our fourth and fifth Centres include Guildford and West London who are the largest New Car Sales and Service Centres (respectively) in the UK.

The Porsche Retail Group network is also made up of a Parts Distribution Centre at Beenham, West Berkshire, Porsche Central Operations based at the Porsche Retail Group and Porsche Cars Great Britain Headquarters right next door to Porsche Centre Reading.

Porsche Cars GB Limited was formed in 1966 alongside AFN Limited and Porsche AG took a shareholding in both, eventually owning them 100%. After this AFN Limited became Porsche Retail Group Limited, a wholly owned subsidiary of Porsche Cars GB Ltd.

As part of Porsche Cars Great Britain and therein Porsche AG, we are Porsche specialists. We offer the full Porsche model range, an extensive selection of Approved Pre-Owned as well as Classic Porsche models, and provide comprehensive Aftersales services.

Our culture: Owning a Porsche is an experience like no other. Every customer’s experience, from purchasing to ownership, must reflect the excitement and outstanding experience of driving a Porsche. Above all though, driving a Porsche is fun - this is reflected in our culture and people. Discover if you have the Porsche DNA with a career at Porsche Retail Group.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Calcot, GB
Year Founded
2003
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