Job Description

• Reporting to the Donor Centre Manager, be part of a leadership group leading a large team to deliver exceptional service to our donors
• Fixed Term, full-time opportunity until Jan 2027 - Monday to Friday with occassional weekends required
• DCC Level 4D - Competitive compensation and salary packaging benefits
• Located at our Town Hall Donor Centre, NSW

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

As one of the Donor Centre’s senior people leaders, you will work closely with the Donor Centre Manager (DCM) to foster a positive work environment where all team members can thrive. To achieve this, you will assist in identifying new talent for the donor centre, support staff development, encourage high performance and sustain a culture of recognition. In this role, you will guide and support the team with strong people leadership skills, using human-centric and empathetic management approaches. The Centre Operations Manager is responsible for supporting the DCM in leading and managing the Clinical team to achieve business requirements while providing the best experience for the donor every time.

Sound interesting? Here’s what we’re looking for:

• Proven success in the leadership of people, including the ability to understand and relay strategic objectives, experience in coaching, development, and performance management of employees to deliver results.
• Proven ability to take the team on a journey through an ever-transforming work environment.
• Well-developed problem-solving and influencing skills with a willingness to challenge existing practices.
• Excellent communication and interpersonal skills
• Willingness to take action and be accountable for actions and decisions.
• Self-motivated and able to work independently with minimal supervision.
• Skilled in the use of Microsoft Office programs
• Availability for rotating afternoon shifts (ending up to 9pm) as needed
• Whilst this opportunity well be predominantly Monday - Friday, availability on occassional weekends as needed is essential

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employees wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:

• A range of salary packaging benefits including the option to package up to $15,900 of your salary
• Ability to purchase additional annual leave
• Discounted private health cover with fantastic corporate benefit
• Discounted access to 1,430+ gyms & pools all over Australia
• Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support
• Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

Excited about this opportunity? Apply now!

After submitting your application, you'll hear from either the Hiring Leader or Talent Acquisition team once it's been reviewed.

For position details, contact Edgar Parica on eparica@redcrossblood.org.au. For recruitment process inquiries or adjustments, reach out to Jenna McDonald on jenmcdonald@redcrossblood.org.au.

Just a reminder: Before applying, you’ll need to have completed your probation period and been in your current role for at least 12 months. If you’ve been in your current role for less than 12 months, please have a chat with your manager or TA Partner before submitting your application.